How do I use the tags on Zenchef?

The tagging feature on Zenchef is designed to help you deliver an exceptional experience to your customers while simplifying the management of your customer data.

To get started, follow the steps above to assign tags to your customers and explore the benefits they offer.

Stay tuned for future updates to Zenchef, as new features could further enhance your experience.

📝 Assigning and de-assigning tags

To use this feature, follow these simple steps:

• Log in to Zenchef : Log in to your Zenchef account using your login details.
• Access the customer file : Once you're logged in, access the customer file you want to tag.
• Default tags : You will see the default tags provided by Zenchef, such as Frequency, Allergies and dietary restrictions, VIP or relationship, "Blacklist", "No show", etc.

To assign one of these tags to a customer, simply click on the relevant tag.

To de-allocate a tag, click on the small cross to the right of the tag already allocated.

You can also add tags to customer information directly via Zenbook :

And directly on a new reservation too :

• Custom tags (only with ZenPremium subscription): you can find details of this feature in this other article: Custom tags

Benefits of the Tagging Function

🌟 Advantages

The use of the tagging function on Zenchef offers numerous benefits:

1. Enhanced Personalization: You can provide a personalized experience by using tags to understand each customer's preferences, allergies, and specific needs.
2. Improved Communication: By easily sharing tags with your colleagues, your team can better coordinate actions to meet customer needs.
3. Data Utilization: By organizing customer information, you can harness this data to make specific decisions about menus, promotions, and more.

Conclusion

The tagging feature on Zenchef is a powerful tool for restaurants looking to enhance personalization, operational efficiency, and customer information management. By simplifying the categorization and data access process, it enables you to better understand your customers and and offer them a higher level of personalisation. Feel free to explore and adopt it to offer a unique experience to your customers.