Incident: File deletion on your ZenchefOS space

Dear valued clients,

We regret to inform you that a recent technical incident occurred on your restaurant's platform, resulting in the unintentional deletion of all files uploaded on ZenchefOS.

We understand the critical importance of these files to your operations, and we sincerely apologize for any inconvenience this may cause.

To get back to normal, you will need to re-import all images/files to your Zenchef space:

• Offer Photos (Experiences)
• Restaurant Logo
• Restaurant Logo on Widget
• Digital Menus
• If you have a Zensite:
  • Zensite Background Photos
  • Album Photos
  • Event Photos
  • Press Articles

Regarding digital menus and QR codes, we wish to highlight a crucial point: please utilize the editing option rather than deleting and creating new files.

We assure you that we are taking all necessary steps to prevent such incidents from occurring in the future. Your trust is of the utmost importance to us, and we extend our sincere apologies for any inconvenience caused.

If you have any questions or require further assistance, please do not hesitate to contact our support team (help@zenchef.com), who are at your disposal to assist you.

We thank you for your understanding and patience.

Best regards, The ZenchefOS Team