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How do I block off bookings for a set period of time or for certain dates?

In this article, you will find a complete guide to closing reservations for a specific period or date in your Zenchef account.

 

Table of Contents

  1. Close reservations from the web application
  2. Close reservations from the iOS and Android application
  3. Common issues & FAQs
  4. Support & Related Articles

What You Need to Know

It is possible to block reservations for a given period or a specific date. Use the "Closing Period" setting for this.
This allows you to manage the periods when you do not wish to accept reservations, such as during a closure or special events.

A closing period will close all services on a given date. If you only wish to close one service for the day, use the "Show Full" option.

 

1. Close Reservations from the Web Application

  • Log in to your Zenchef account.

  • Go to the Settings tab, then select Service & Reservation, followed by Services and Experiences, and finally Closing Periods.

  • Click on the New Closing Period button.

  • Provide a name for the closing period (not visible to your clients).

  • Choose the period or date to block.

  • Optional: Add an informational message for your clients.

  • Save. Your services are now unavailable for reservations.

 

2. Close Reservations from the iOS and Android Application

  • Open the Zenchef app on your device.

  • Go to the Settings tab, then select Reservations and Closing Periods.

  • Click on the Add a Period button.

  • Provide a name for the closing period (not visible to your clients).

  • Optional: Add an informational message for your clients.

  • Choose the period or date to block.

  • Save. Your services are now unavailable for reservations.

 

3. Common Issues & FAQs

Common Issues

  • I want to close for several days and only resume dinner service upon my return.
    Create a closing period for your fully closed dates, and use the "Show Full" option to close lunch service on your return day.

FAQs

  • I created a closing period while I already have reservations scheduled. Will they be automatically canceled?
    No, these reservations will not be automatically canceled by the software. If you cannot accommodate these clients, you will need to cancel their reservations manually.

  • Can I block recurring periods?
    Currently, it is only possible to block specific dates one at a time. Recurring periods need to be entered manually each time.

 

4. Support & Related Articles

Contact Our Support Team

For any additional assistance, feel free to contact Zenchef support via the Chatbot available in your client area or by visiting our Help Center.