It’s not possible to delete a review left by a customer. Indeed, unless it’s proven that the latter acted maliciously, it’s important for us not to manipulate the overall account of the opinions expressed by removing the negative ones. Our goal is to ensure transparency and avoid dissimulation.
Furthermore, please note that even negative reviews may be useful since they allow internet users to evaluate your fair-play qualities as well as your ability to accept criticism depending on the reply you will make. Plus, they provide you with legitimacy because a restaurant that only gathers positive reviews may seem suspect.
However, if and only if a review contains insulting and defamatory remarks, you can contact our Customer Success Team ( firstname.lastname@example.org ) that will determine whether or not the content is abusive and whether or not it's necessary to remove it.