When a customer reviews your restaurant, you receive an email. To answer the review, click Write a reply under the message you received.
You will be taken to your Zenchef dashboard; enter your login details (email and password) if necessary, then click Reply.
You can also answer the reviews directly from your Zenchef dashboard, in the Customer Reviews section of the left column by clicking Reply (by the review you want to answer).
Please note that the email containing the review is sent from firstname.lastname@example.org. Consequently, don't reply the email that was sent from the sub mentioned address ( because in that case, the Customer Success Team will receive your response and not the customer). Make sure you reply the customer by replying ti their email address.