The credit card imprint enables you to debit a certain amount as compensation when a customer makes a booking request for a certain number of covers and then doesn't honor the booking after all.
There are 3 cases for which you can ask for the credit card imprint to your clients:
1️⃣ A credit card imprint following a booking request made from your booking widget, made manually if the booking fits the criteria:
When your clients make booking requests suiting to the credit card imprint criteria, a disclaimer will appear on your booking widget, warning them that you can ask for a credit card imprint to confirm the bookings: il verra apparaitre l'information ci-dessous au moment de la demande : "Beyond X guests, we may ask you a credit card number by way of compensation if your reservation is not honored."
From your side, you will receive a notification of a new booking request with a special mention warning you that qualifies for the credit card imprint:
You have to make the request (if you wish to) when managing the booking request, just click on the credit card icon "ask for a credit card imprint".
2️⃣ The credit card imprint is made automatically on your booking widget at the time of the booking request, from a certain number of covers:
You can ask for the credit card imprint automatically from a certain number of covers.
To enable it, go to your settings > my bookings > credit card imprint and enable the option as shown below:
This way your clients will be asked to fill in their credit card information directly on your booking widget and the booking will be automatically confirmed.
🚨 🚨 ATTENTION : If you use this option, remember to block to booking requests 3h before the start of the shift from your settings > my bookings > booking system otherwise your clients will be able to make bookings requests at the last minute (less than 3hours) without having to fill out their credit card information.🚨 🚨
3️⃣ The credit card imprint of your client when registering a new booking from your Zenchef dashboard:
You can ask your clients for their credit card information when recording a new booking over the phone or in person straight from your Zenbook.
🔗 The URL of the form for the credit card information is automatically saved in the booking card so you can forward it by email/sms/messenger to your clients to let them fill out their credit card information.
In the 3 cases, a redirection will be made towards the credit card imprint form:
📩 Example of request by email sent to your clients:
Example of text message sent to your clients:
⌛️ For information, if your clients cancel their bookings more than 3 hours before the time, the amount will not be debited.
The history of all debited bookings is in your Zenbook section on the top right of your screen, in the section debits:
To debit your client: you just need to change the status of the booking as no show.
📚 Read also: