☎️📋 Call Assist: the feature that connects the phone to the booking system

🔍 OUR FINDINGS

• 1️⃣ The phone is the main booking channel
• 📞 76% of restaurant owners take one out of two bookings by phone
• ⌛ Noting a reservation made over the phone takes time and can lead to errors in collecting information
• 📝 67% of restaurant owners note the customer's phone number during their booking

00:00: Welcome in this video. today, we are excited to introduce you to call assist, our inbound call recognition tool designed to simplify the management of your phone reservations and enhance the customer experience. 00:14: You will be able to win time on each reservation made by phone, modify an existing reservation in a click, keep track of all incoming calls but also enhance your client’s experience by recognizing them from the 2nd call on. 00:28: In this video, we will explain in detail the features of Call assist, how it can help you optimize your operations, and how it works. 00:37: Using call assist is simple and intuitive. Once configured, call assist instantly notifies you of an incoming call, 00:46: allowing you to respond quickly and effectively to each reservation request. 00:51: You can review call details, take notes, and save relevant information directly in ZenchefOS, ensuring transparent and efficient management of your phone reservations. 01:03: In summary, call assist is the ideal tool for restaurateurs looking to optimize their management of phone reservations and provide exceptional customer service to their clients. 01:14: With call assist, you will never miss an important call again and you will be able to offer a smooth and professional customer experience with every phone interaction. Discover today how call assist can transform your reservation management! Thank you for watching this video, our team is here to support you at every step of your journey, so don't hesitate to contact us if you have any questions or if you would like to learn more about our solutions.

💡 OUR SOLUTION

With the Call Assist, a patented technology exclusively offered by Zenchef and awarded the Innovation Award at the Food Hotel Tech 2019 exhibition, Zenchef users can connect their phone lines to their digital booking diary. This allows for:

• 📝 Automatic display on the Zenchef system of the customer's contact information when they call the restaurant
• 📋 Display of the customer's booking history (number of bookings, cancellations, no-shows...) during the call
• 📞 History of missed calls
• 💬 Automatic entry of the number into the reservation

👍 THE BENEFITS

• ⏱️ Saves time in entering the reservation as the contact information is automatically entered
• 👋 Customized phone greeting based on the displayed information (e.g., if it's a customer who has had multiple no-shows, the option to not answer...)
• 🔝 Personalized customer experience (the restaurant already has information about the caller thanks to their customer profile)
• 📴 The restaurant owner can listen to voicemail messages directly on their Zenchef system