What are the benefits of using Call Assist?

⏱️ Save time daily with automatic customer contact information entry.

👋 Adapt telephone greetings to the caller, whether it's a customer, company, or presciber.

🔝 Personalize the customer journey with a summary of the customer record (status, number of reservations, cancellations, no-shows, reviews, etc.) and the context of their previous and/or next reservation, which is shown during the call.

00:00: Welcome in this video. today, we are excited to introduce you to call assist, our inbound call recognition tool designed to simplify the management of your phone reservations and enhance the customer experience. 00:14: You will be able to win time on each reservation made by phone, modify an existing reservation in a click, keep track of all incoming calls but also enhance your client’s experience by recognizing them from the 2nd call on. 00:28: In this video, we will explain in detail the features of Call assist, how it can help you optimize your operations, and how it works. 00:37: Using call assist is simple and intuitive. Once configured, call assist instantly notifies you of an incoming call, 00:46: allowing you to respond quickly and effectively to each reservation request. 00:51: You can review call details, take notes, and save relevant information directly in ZenchefOS, ensuring transparent and efficient management of your phone reservations. 01:03: In summary, call assist is the ideal tool for restaurateurs looking to optimize their management of phone reservations and provide exceptional customer service to their clients. 01:14: With call assist, you will never miss an important call again and you will be able to offer a smooth and professional customer experience with every phone interaction. Discover today how call assist can transform your reservation management! Thank you for watching this video, our team is here to support you at every step of your journey, so don't hesitate to contact us if you have any questions or if you would like to learn more about our solutions.

What are the prerequisites for setting up Call Assist in a restaurant? 

Call Assist is a patented technology that connects a telephone line to one (or several) Zenchef accounts. This connection is physically made by installing a small box between the phone and the restaurant's internet box. The only requirement for this setup is the existence of a fixed phone line.

How does Call Assist change the lives of restaurateurs?

1. 📞 Someone calls your restaurant.
2. 🔍 Zencall searches your restaurant directory for a record (customer, influencer, or company) associated with the caller's phone number.
3. 📋 A "pop-up" notification appears in real time on your ZENCHEF account, depending on the search result :

• The caller's phone number corresponds to a company : 

• The caller's phone number corresponds to an prescriber : 

• The caller's phone number corresponds to a customer :

• The caller's phone number does not correspond to any record : 

What are the possible configurations?

Important: the Call Assist feature does not target workstations/computers but Zenchef accounts.

NOMINAL CASE - LINKING A ZENCALL BOX TO A TELEPHONE LINE DEDICATED TO A RESTAURANT

• Scenario: the restaurant has a dedicated telephone line (when someone calls this number, they are trying to reach the restaurant).
• Installation: in this simple case, a Call Assist box is installed on the telephone line and linked to the restaurant's Zenchef account.
• Appearance of the notification: when the telephone rings, the pop-up appears on all workstations (computers, telephones) on which the restaurant's Zenchef session is open.

SPECIAL CASE - LINKING A Call Assist BOX TO A TELEPHONE LINE DEDICATED TO A GROUP OF RESTAURANTS

• Context: a telephone line is dedicated to a group of restaurants [X, Y, Z] (when someone calls this number, it is impossible to know which restaurant they are trying to reach).
• Installation: in this case, a Call Assist box is installed on the telephone line and linked to the Zenchef accounts of the three restaurants X, Y and Z.
• Appearance of the notification: when the telephone rings, the pop-up appears on all workstations (computers, telephones) on which the Zenchef session of one of the restaurants X, Y or Z is open.

Note: it is not possible to physically connect the same Call Assist box to several telephone lines. If a restaurant has several dedicated telephone lines, you will need to install a box on each of these lines and link each of the boxes to the restaurant's (same) account so that a call on any of these lines triggers the display of the pop-up.

In what order are the possible configurations?

NOMINAL CASE - INDEPENDENT RESTAURANT

• Search order :

1. Company file: is there a Company file with the caller's telephone number?
2. Prescribers file: is there a Prescriber file with the caller's telephone number?
3. Customer file :

• 1. Is there a Customer file with the caller's telephone number as the main number?
  2. Is there a Customer file with the caller's telephone number as a secondary number?

SPECIAL CASE - GROUP RESTAURANT WITH "GROUP CUSTOMER FILE" ACTIVATED

• Context: a restaurant [A] belonging to a group of restaurants [A, B, C, D].
• Search order in restaurant [A] :

1. Restaurant [A] Companies file: is there a Companies file with the caller's telephone number?
2. Restaurant prescriber file [A]: is there a prescriber file with the caller's telephone number?
3. Restaurant [A] customer file
4. Restaurant [B] customer file 
5. Restaurant [C] customer file 
6. Restaurant [D] customer file

Note: the search algorithm stops as soon as a record has been found. So if a Customer record and a Prescriber record are attached to the same telephone number (a case which probably rarely occurs in practice), the notification will display the prescriber's information.

How does call history work?

• Access your call history by clicking on the "Phone calls" icon :

• View all calls made to the restaurant with the file identification or the telephone number if it is not attached to a file :

Note: this history does not identify answered or unanswered calls.