Download the Zenchef app on your Android phone.

First, please note how to activate the banking imprint.

On your Android app, you can:

• Request a credit card deposit
• Charge a customer
• Refund a customer
• Release a credit card deposit

Request a credit card deposit

You can request a credit card deposit :

1. On a new reservation:

1. On an already ongoing reservation, you have two options:

• Click on the reservation and then on the "request a credit card deposit" action.

Charge a customer

You can charge a customer if they meet one of the two options:

• In case of a no show

It is important to change the status of the customer to no show in order to display the "Charge the customer" action.

• In case of a late cancellation

When the customer cancels within a period less than what you have set, you can "Charge the customer".

Refund a customer

If you charge a customer after a no show, you can always refund the customer with a single click from your Booking notebook.

Release a credit card deposit

If you have not made a charge on a reservation associated with a credit card deposit, you can always release the customer's deposit with a single click from your Booking notebook