Why is an integration with Reserve with Google important?
The Google Reserve feature on your Google My Business listing allows users to easily and quickly book a table at a restaurant from Google Search, Google Maps, etc.
Setting up the blue booking button on your listing is possible by establishing a connection with a reservation partner like Zenchef to access all the availability.
Google Reserve integrates Zenchef's settings into its widget, such as services, hours, availability, rooms, etc.
However, it is important to note that the widget remains the property of Google and therefore has certain limitations. Below you will find everything you need to know about the Zenchef x Google Reserve integration. ⬇️
What does the integration with Reserve with Google include?
❤️ ✅ Integrated settings:
Below are the settings that are supported by Google Reserve:
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Services:
The general settings for your standard and exceptional services are taken from Google (hours, days, capacity, etc.)
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Message displayed on the booking module:
It is taken by Google in the "Important Notes" section
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Choice of room:
It is taken into account by Zenchef
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Notifications:
Reservations made through Google Reserve will receive notifications for reconfirmation, reminder, cancellation, etc. from Zenchef.
❤️🩹 ⚠️ Different settings:
Below are the settings that differ in Google Reserve:
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Confirmation:
The confirmation notification will be sent by Google, not Zenchef.
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Display of availability:
Only 9 time slots are visible on the same page
Reservations are possible only up to D+30
The number of covers is limited to 20
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Closure period:
If the establishment is closed for more than 1 month, the blue button will disappear.
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Geographical limit:
The Google Reserve feature is not available worldwide.
Click here to see if your country is eligible.
💔 🚫 Settings that are not integrated:
Below are the settings not supported by Google Reserve:
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Requirement for credit card information:
If credit card information is required for parties of 6 or more, Google reservations will be possible for 1 to 5 guests.
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Experiences:
If selecting an experience is optional for booking, Google reservations will be possible.
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Waiting list:
Google does not offer a waiting list.
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Proposing a new time slot:
Zenchef cannot send a proposal for a new time slot to Google reservations.
How do I set up the integration with Reserve with Google?
In order to match your Google My Business listing and your Zenchef account, the following information must be the same:
- The establishment's name
- The establishment's address
- The establishment's opening hours.
You can enter and modify this information on your Zenchef account by going to your settings / general information. ⚠️ Your restaurant's name and address must correspond exactly to those entered in your ZenchefOS account for the connection to work correctly.
Activate the integration in your Zenchef environment, go through settings to the partners tab. Click the connect button next to 'Reserve with Google'. There is a delay of a few days before the button is visible on your Google business page.
How do I deactivate the integration with Reserve with Google?
Zenchef
Deactivate the integration in your Zenchef environment, go through settings to the partners tab. Click the disconnect button next to 'Reserve with Google'.
Other reservation tools
Type the name of your restaurant into Google and select 'reservations'.
A window opens and you can choose which supplier to delete.
By clicking on ‘delete’ you will be redirected to your supplier profile settings. There you will be able to deactivate/disconnect from the Google partner. There is a delay of a few days before the button is no longer visible on the Google business page.