In this article, discover Phone, Zenchef's incoming call recognition and AI voice assistant tool designed to simplify the management of phone reservations and improve the customer experience.
Summary
- Overview of Phone
- How to set up Phone: two configurations
- What Phone can and can't do
- Automatic SMS when a call goes unanswered
- Benefits for your restaurant
- Support & related articles
What you need to know / Tips
- Phone is integrated directly into Zenchef for smooth management.
- It improves responsiveness to incoming calls and reduces the risk of missing a reservation.
- It includes an AI voice assistant that can answer calls automatically when your team can't pick up.
- The tool is designed to provide an optimal and professional customer experience.
1. Overview of Phone
Phone, formerly known as Call Assist or Zencall, is an incoming call recognition tool combined with an AI voice assistant that allows restaurants to simplify the management of phone reservations.
With a simple and intuitive setup, you can manage every reservation request quickly and efficiently, never missing an important call.
2. How to set up Phone: two configurations
You can choose between two ways to connect Phone to your restaurant's phone line:
- Replace your restaurant's number — Your restaurant's current phone number is replaced, and customers calling it reach the AI directly. If the AI cannot answer the guest's request, the call is automatically redirected to the restaurant.
- Keep your restaurant's number and redirect to the AI — Your restaurant keeps its existing number, and calls are redirected to the AI (for example when no one is available to pick up).
A dedicated AI phone number can be generated for your restaurant. This number is created either directly from the Zenchef back office, or by your Account Manager upon request — contact them to have it set up.
Note: Only one AI phone number is available per restaurant.
3. What Phone can and can't do
- Included: up to 500 minutes of AI calls per month. Additional usage is subject to extra fees.
- Phone cannot take reservations for Experiences.
- Phone is not available for Takeaway orders.
- Phone is available on all Zenchef plans (Reserve, Manage, Grow), as a paid usage-based feature.
4. Automatic SMS when a call goes unanswered
If a call cannot be answered because Phone is not connected, Zenchef can automatically send an SMS to the caller. To use this, make sure the caller's phone number is displayed and recorded in your interface, this is what allows the automatic Zenchef SMS feature to identify and reach the guest.
5. Benefits for your restaurant
- Improved customer experience through fast and professional responses.
- Streamlined internal operations and reduced management errors.
- Centralized information on calls and reservations.
6. Support & related articles
Contact Our Support Team
For further assistance, please contact Zenchef Support through your customer portal or visit our Help Center.