In this article, discover Phone, Zenchef's incoming call recognition and AI voice assistant tool designed to simplify the management of phone reservations and improve the customer experience.
Summary
- Overview of Phone
- How to set up Phone: two configurations
- Benefits for your restaurant
- Support & related articles
What you need to know / Tips
- Phone is integrated directly into Zenchef for smooth management.
- It improves responsiveness to incoming calls and reduces the risk of missing a reservation.
- It includes an AI voice assistant that can answer calls automatically when your team can't pick up.
- The tool is designed to provide an optimal and professional customer experience.
1. Overview of Phone
Phone, formerly known as Call Assist or Zencall, is an incoming call recognition tool that allows restaurants to simplify the management of phone reservations.
With a simple and intuitive setup, you can manage every reservation request quickly and efficiently, never missing an important call.
With a simple and intuitive setup, you can manage every reservation request quickly and efficiently, never missing an important call.
2. How to set up Phone
To start receiving customer calls with Phone, you'll need to contact your Account Manager to have a phone box installed at your restaurant.
Note: Only one Phone box is available per restaurant.
3. Benefits for your restaurant
- Improved customer experience through fast and professional responses.
- Streamlined internal operations and reduced management errors.
- Centralized information on calls and reservations.
4. Support & related articles
Contact Our Support Team
For further assistance, please contact Zenchef Support through your customer portal or visit our Help Center.