In this article, discover the seating plan management features with Zenchef, designed to optimize the organization of your establishment and provide an exceptional customer experience. We will present these features in detail, how they can help you maximize the use of your space, avoid management errors, and ensure customer satisfaction with every visit.
00:00: Welcome in this video. Today you will discover how to efficiently manage your seating plan and optimize the organization of your establishment to provide an exceptional customer experience.
00:12: The seating plan is an advanced tool designed to help you create, manage, and optimize
00:16: your rooms and tables with ease.
00:18: The seating plan allows you to optimize the organization of your establishment and
00:23: ensure a smooth and pleasant customer experience.
00:27: By clearly visualizing the layout of your tables,
00:29: you can maximize the use of your space,
00:31: avoid reservation conflicts, and offer personalized service to your customers.
00:37: Using the seating plan is simple and intuitive. To access the configuration,
00:42: click on the settings button located at the bottom left of the blue vertical banner.
00:47: In the Reserve settings, Access the "Front of House" section.
00:52: Here you'll be able to create your different rooms by clicking on the "New" button
00:57: Once all your rooms created, you'll have access to two buttons on each room
01:03: If you click the first button “Edit”
01:06: you can create and customize your seating plans in just a few clicks, defining the
01:11: placement of your tables
01:14: If you click the second button
01:17: you can create your table groups.
01:20: At the top, you can activate Auto-Assign. Once activated, new
01:24: reservations are automatically assigned to a table according to your settings and
01:28: table availability, helping you manage your table inventory and avoid overbooking.
01:32: overbooking.
01:34: Next, you'll find the "Assignment preferences" section,
01:38: You can sort your tables in order of preferred occupancy, by draging and droping the tables in the right order
01:45: The priority is set from left to right, with the table on the left having the
01:48: highest priority.
01:51: Additionally, in the Widget section,
01:53: go to Configuration
01:55: You can enable the Display Area Selection to allow guests to choose their preferred
01:59: seating area when making a reservation online.
02:03: To finalize your settings, you can go in the Operations section
02:08: Access the service you want to configure
02:12: You can edit the service using this button
02:15: And choose the rooms you want to activate for this service. You can activate it, put it in non-bookable or in disabled
02:23: Once you have configured your room availability, you can further customize how your
02:27: seating plan is displayed and managed.
02:29: In Reservation Display, activate the seating plan view and choose which
02:33: information and features
02:34: you want your team to see.
02:37: You can customize the seating plan to help your team quickly identify and manage
02:41: reservations
02:44: Finally, you can customize the color of the Confirmed reservation status for each
02:48: time slot
02:50: Once your seating plan is configured, your reservations will be automatically
02:54: assigned and the inventory recalculated instantly.
02:58: Additionally, you can manually adjust the seating arrangement by clicking on “New”
03:04: And assigning the reservation to a specific table on your seating plan.
03:08: You can then drag and drop the reservation onto the desired table as needed.
03:13: In summary, the seating plan is an essential tool for optimizing the organization of your establishment and providing an exceptional customer experience. With these features, you can maximize the use of your space, avoid management errors, and ensure customer satisfaction with each visit.
03:33: Thank you for watching this video, our team is here to support you at every step of your journey, so don't hesitate to contact us if you have any questions or if you would like to learn more about our solutions.
The seating plan management features with Zenchef are essential tools to optimize the organization of your establishment. With these features, you can visualize the arrangement of your seats, efficiently manage your seating inventory, and define the different sections of your establishment.