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Activate the payment service provider Stripe

In this article, you will find the steps to follow to activate Stripe as a payment provider on Zenchef.

 

Table of Contents

  1. Activate Stripe from the web app.
  2. Activate Stripe from the iOS and Android apps.
  3. Common Issues & FAQs
  4. Support & Related Articles


What You Need to Know

Stripe is a payment provider that allows you to accept online payments through Zenchef for features such as the credit card guarantee. To use these features, a Stripe account is required.

The choice of provider depends on the payment products you want to implement.

For prepayment (with experience or deposit) and gift vouchers, you will need to activate Zenchef Payment.

For the credit card guarantee, you will need to activate Stripe.
You can check the transaction fees related to the chosen provider based on your subscription by clicking on "Fee Details."

 

1. Activate Stripe from the web app

If you do not already have a Stripe account, please gather the following information:

- Your SIRET number

- Your VAT number

- Your social security number

- Your IBAN

- Your website address

- Your business address

  • Go to your Zenchef account settings, then to the Revenue, Payment, and Configuration tab.
    Once you're on this settings page, two sections will appear:
    - Payment Service Providers
    - Payment Function Configuration

  • Go to the "Payment Service Providers" section.
  • Click the "Activate" button next to Stripe and then click "Redirect to Stripe."
  • If you already have a Stripe account, enter your account details; otherwise, select "Click here to sign up" to create a new account.
  • Complete the form for each action.
  • Your account will then be linked to Zenchef to activate the associated features.
  • Your Stripe account is successfully linked when the green "Account Linked" button appears.

 

2. Activate Stripe from the iOS and Android apps

This setting is not yet available in the iOS and Android apps. Please access your account from the web app to configure it.

 

3. Common Issues & FAQs

Common Issues

  • I have a red alert message indicating a Stripe connection issue.
    Your Stripe account may be incomplete or disconnected from Zenchef. If you receive a red alert message, go back to the "Revenue" tab in your settings and follow the provided instructions. You can also log directly into your Stripe account to learn more.

 

FAQs

  • I already have a Stripe account; can I link it to Zenchef?
    Absolutely, simply enter your Stripe login credentials after clicking on the "Activate Stripe" button.

  • Can I use Stripe for features other than the credit card guarantee?
    It is technically not possible to use your Stripe account for gift voucher payments or on-site payments, for example. Refer to the features listed under the payment provider names on the "Revenue" page.

 

4. Support & Related Articles

Contact Our Support Team

For further assistance, feel free to contact Zenchef support via the chatbot available in your client space or by visiting our help center.