General Information

Firstly, log in to your ZenchefOS profile, then go to your payment settings by clicking on the "Settings" button and then "Payment".

 

 

Once you've arrived at this settings page, two sections will be displayed:

• Choice of provider
• Payment function configuration

In each section, you can view transaction fees related to the selected provider based on your subscription by clicking on "Lower fees".

Go to the payment service providers.

The activation of the provider depends on the payment products you wish to set up.

For prepayment (with experience or deposit) and pay at table, you will need to activate Zenchef Payment (provided by Adyen)

For credit card guarantee and gift vouchers, you will need to activate Stripe.

In case of doubt, the available products are displayed under the payment provider with a green check mark if available and a red cross if not.

 

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Activating a Zenchef Payment account

In the Zenchef Payment box, click on the "Activate" button.

Make sure you have the following items available beforehand:

• Company's legal document
• Valid ID card, scanned and of good quality
• RIB (bank account details) in the company's name, dated within the last three months and bearing your bank's logo
• Establishment's SIRET number
• Restaurant's VAT number

You can then fill out your KYC (know your customer), which verifies the accuracy of the administrative details you have provided.

 

There are 3 sections to fill out:

1. Company Details: based on your KBIS
2. Decision Makers: based on your ID card
3. Payout details: based on your RIB

There are 2 sections to sign:

1. Service Contract
2. PCI DSS

 

 

Company Details

Fill out all sections for Name and Country.

 

 

In the Company Structure section, select "Private Company" and, in the last field, choose "The company I work for".

 

 

Make sure you have the correct SIRET and VAT numbers for the Registration Details.

If your brand name differs from your company name, uncheck the box "Identical to the company name" and enter the name of your brand in the "Trading Name" field.

 

 

The address registered with the Chamber of Commerce.

 

 

Add your KBIS (extracted from the commercial register) in the designated section.

 

Verify that the information in the Summary section is correct, then click "Send".

 

 

Decision Makers

+ Add a decision maker

 

 

In the owner section, select "Owner" and "Signatory" by default, and enter "Manager" in the Function field below, then fill in the remaining information with your identification document.

Make sure to provide the full first names and last name as they appear on the identification documents.

 

 

Provide the personal address.

 

 

Identity Verification:

Through instant verification > if you have a physical ID and a phone, you can proceed with the verification instantly!

 

 

If you choose a manual import of your ID document, select the document type in the ID section and follow the instructions.

 

 

Click on next and then on "Save and go to overview".

 

Payout details

Enter the IBAN in the Payout details section and download the bank document.

Here, you have an immediate option to verify the account via the bank's mobile application or website.

 

 

Or manually provide the account information and upload an image of a bank statement.

 

 

Then add the document related to the selection in the drop-down list and click on "Next".

⚠️ To ensure that the KYC is validated, the different sections must appear with the following statuses:

 

 

Three statuses will indicate the validation status of your KYC:

• Validated in green : you can now configure your payment products that work with Zenchef Payment.
• Pending validation in orange: your KYC is currently being validated.
• Action required in red : some of the provided documents or information need to be corrected. Click on the link under this status to go to your KYC and make the necessary corrections.

Once validated, your Zenchef Payment account is active!

 

 

Note :

Change of Bank Account:

If your company were to change its bank account and consequently its RIB, you can click below the "Account activated" button on the "Click here" link to change the information in the "Reimbursement Information" section.

Random KYC Re-verification:

To combat fraud, your documents may be randomly re-verified.

If a document is no longer valid, your KYC will change to "Action required", and you will need to provide current documents and validate your KYC. This will not affect the proper functioning of your payment products. It is simply an administrative update.