In this article, you will find a complete guide to closing bookings for a specific period or date in your Zenchef account.
Contents
Closing bookings via the web application
Closing bookings via the iOS and Android application
Common cases & FAQ
Support & related articles
What you need to know
You can block bookings for a specific period or date using the Closing period setting.
This allows you to easily manage when you do not want to accept bookings, for example during an annual closure for holidays or renovations.
A closing period blocks all services on that date.
Do you want to close only one service of the day? Use the Show as fully booked option.
1. Closing bookings via the web application
Log in to your Zenchef account.
Go to Settings > Service and Booking > Services and Experiences > Schedule
Using the Calendar view, navigate to the date you want to close.
Click on the day to close then select "Closing period".
Give a name to the closing period (this will not be visible to customers).
Choose the period or date to block.
Optional: add an informative message for your customers.
Click Save.
2. Closing bookings via the iOS and Android application
Open the Zenchef application on your device.
Go to Settings > Booking > Closing periods.
Tap on Add a period.
Name the closing period (not visible to customers).
Optional: add a message for your customers.
Select the period or date to block.
Tap Save.
Your services are now closed to bookings.
3. Common cases & FAQ
Common cases
Do you want to close several days and only open in the evening on your return day?
Create a closing period for the fully closed days. Use Show as fully booked to close only lunch on your first day back.
FAQ
Are bookings automatically cancelled when a closing period is created?
No, existing bookings are not automatically cancelled. Cancel them manually if you cannot accommodate these customers.Can I block recurring periods?
Currently, only specific dates can be blocked one by one. Recurring periods must be added manually.
4. Support & related articles
For any assistance, contact our support team via the chatbot in your client area or visit our Help Centre.