What should I do if my customer doesn't show up after a booking (no show) ?

If your customer doesn't honor their reservation, the first thing to do is prevent notification forms from being sent to them.

• Set the reservation to "no show" status
• Set a customer file to "no show" status : Setting the reservation to "no show" status automatically activates the customer file to "already no show" status.

💡 To protect your business from the behavior of these customers, Zenchef provides several ways to securize your bookings : 

• Prepayment
• Credit deposit
• Reconfirmation request