Trivec

What is Trivec?

Trivec offers the market’s most feature-rich POS system for restaurants, bars, nightclubs, and hotels. Our software supports all the workflows a restaurant can have.

Sales figures in real time
Easy to use – few clicks
Fixed tip percentages
Smart insights
Split checks
Multiple payment options

What is Bork?

https://bork.nl/

BORK is a reseller of Trivec.

Why is an integration with Trivec important?

With the link between Trivec and Zenchef, reservations management runs synchronously.

What does the integration with Trivec include?

Feature	Incl.
Updates are being synchronized in real time in both directions.	❌
Restaurant can set up the integration independently.	✅
Restaurant is able to disable the integration independently.	✅
All Zenchef reservations of that day are visible on the POS.	❌
Reservations
Reservations created via Zenchef are synchronized to the POS.	✅
Reservations created via the POS are synchronized to Zenchef.	❌
If a walk-in is created in Zenchef, an order is opened in the POS.	✅
If an order is opened in the POS, a walk-in is created in Zenchef.	✅
If a reservation is assigned to multiple tables in Zenchef, these tables are also linked in the POS.	❌
Zenchef reservation notes are visible on the POS.	❌
If the table assignment for a checked-in reservation is changed on the POS, the table assignment is also changed in Zenchef.	❌
When a table is opened in the POS and it corresponds to a reservation of the reservation tool within x period, the reservation is checked in and this table is linked to the reservation in the POS.	❌
A change in the number of persons of the reservation via the POS is synchronized to Zenchef.	❌
If the reservation is cancelled via the POS, the status of the reservation will also change to ‘cancelled’ on Zenchef.	❌
Reservation statusses
The restaurant is able to mark the reservation as ‘seated’ via Zenchef.	✅
The restaurant is able to mark the reservation as ‘seated’ via the POS.	❌
If a bill has been paid the status of the reservation on Zenchef will change to ‘finished’.	✅
Synchronization of POS status ‘proforma’ with Zenchef status ‘at the bill’.	❌
Guest profile
First and last name of the guest are visible on the POS.	✅
Email address of the guest is visible on the POS.	❌
Mobile of the guest is visible on the POS.	❌
Birthday of the guest is visible on the POS.	❌
Address of the guest is visible on the POS.	❌
Language of the guest is visible on the POS.	❌
Guest notes are visible on the POS.	❌
Allergies are visible on the POS.	❌
Zenchef tags of the reservation or guest are visible on the POS.	❌
Experiences are visible on the POS.	❌
Changes made to the guest profile on the POS are synchronized to Zenchef.	❌
Financial details
Synchronization of prepayments to POS.	✅
Synchronization of Zenchef vouchers to POS.	✅
Synchronization of partner vouchers to POS.	❌
Billing information is synced from the POS to Zenchef.	✅
Billing information is synced in real time from the POS to Zenchef.	❌
Splitted bills are synced from the POS to Zenchef.	✅
If the bill is reopened on the POS, the reservation in the reservation tool also reopens.	✅

Zenchef Pay

If a table is activated and the articles are sent on Trivec the bill we be retrieved on Zenchef Pay.
If a table is payed via Zenchef Pay the table will be billed on Trivec.

Disclaimer

The synchronization is not a real time synch. It takes a few minutes for the opening of a table on Trivec to trigger the seated status on a reservation placed on the same table on Zenchef or the creation of a walk-in in Zenchef if a bill has been opened on Trivec.

How do I set up the integration with Trivec?

To make the integration work properly it is very important that the tables in Trivec and Zenchef have the same description.

Trivec

Get in touch with your point of contact at Trivec and ask them to activate the integration with Zenchef. Trivec needs to provide us following information:

LiteAPI_server
ExportServices_server
deviceSecret
ProductId for reservations (create a €0 product with ‘Message product’ product type https://trivec.zendesk.com/hc/en-gb/articles/12948213414289-Managing-products).
PaymentId for vouchers and prepayments if applicable.

Zenchef

You can activate the integration with Trivec in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'Point of sales'. Click on the connect button next to the partner and add the credentials retrieved from Trivec.