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Restaurant notification settings

In this article, you will learn how to customise the notifications you receive. 

Summary

  1. Why should I customise my restaurant notifications?

  2. How can I customise them?

  3. Common Issues & FAQs

 

What you need to know

Restaurant notification settings let you choose who receives notifications, which ones you receive, and whether they're through email or SMS. This functionality is open to all subscription plans.

The iOS mobile app allows you to manage device push notifications for each restaurant on your device only. Broader notification settings must be configured on the web app.

NOTE: Restaurant notifications are not the same as guest notifications. For details on how to manage guest notifications, please click here.

 

1. Why should I customise notifications?

As a restaurant, it’s crucial not to miss important information—especially notifications that are urgent, time-sensitive, or essential to daily operations. With the restaurant notifications feature, you can decide which alerts you want to receive and through which channels. You can also customize the default recipients for both SMS and email notifications.

 

2. How can I customise them?

Go to Settings > General & Team > Notifications. Here, you can configure notifications for Reserve & Pay (which includes Reserve, Payment options, Shop, Gift cards, and Emergency) or Connect & Promote (which includes Messaging and Reviews).

You will see a description of each notification type as you scroll down.

Channels. For each type of notification, you can choose one or more of the following channels:

Recipients. You can change the recipients for SMS and email notifications by clicking the appropriate button at the top right of your screen:

  • SMS: Add your phone number to receive SMS notifications. Only one SMS recipient can be set (the default), although another number may be added for critical operational emergencies (e.g. in case of platform unavailability). The cost per SMS is displayed.

  • Email: You can add multiple email addresses for email notifications, assigning a different address for each category if you wish. Note that at least one email address per category is mandatory.

Changes are saved automatically.

 

3. Common Issues & FAQs

Common Issues

  • I'm not getting push notifications  — You must have the Zenchef app installed on your mobile or tablet to receive these. Also, please make sure that push notifications are turned on for the desired notification type.

  • I haven't received an email yet — Email delivery might be delayed depending on your email provider.

FAQs

  • Are SMS notifications free? — No, they come with an additional cost, which is shown where you enter the SMS recipient phone numbers.

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