What is Joy/Privateaser?
The 360° digital solution to develop your group reservations.
Why is an integration with Joy/Privateaser important?
Customers are able to copy reservations directly from Joy to Zenchef. Therefore the restaurant has all their reservations within Zenchef so the occupancy of the restaurant is always up to date and Zenchef can act as the single source of truth for all reservations.
What does the integration with Joy/Privateaser include?
When the integration is set, Venue Managers can now copy a reservation. This is just a copy, any further modifications to the reservation on Joy or Zenchef won’t be synced on the other platform.
Flow
From the reservation view in Joy > Action CTA > a new option “Copy to Zenchef” is now available. This will allow the user to access the reservation within Zenchef (on web for now, in Zenchef app in the near future).
Status
If the copied reservation has a “confirmed” status in Joy → it will arrive as “confirmed” in Zenchef.
If the copied reservation is not confirmed yet → it will depend on the settings in Zenchef (if the “confirmed” by default option is set up or not), so either “pending” or “confirmed.
Information that will be copied
- day event
- time start event
- firstname
- lastname
- phone_number
- nb_guests
- comment → “reservation note” (private_comment)
- source ID → joy
How do I set up the integration with Joy/Privateaser?
Zenchef
Activate the integration in your Zenchef environment, go through settings to the partners tab. Click the connect button next to 'Joy/Privateaser'. Copy your Zenchef restaurantId at the top of the page.
Joy/Privateaser
Go to settings and fill your Restaurant ID you found in Zenchef Partners’ section.
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