What is Response center?
https://blackboxintelligence.com/guestxm/
Manage Digital Feedback Better to Increase Average Star Ratings and Drive More Traffic
Reputation is everything in the restaurant industry. But managing guest feedback across dozens of platforms – and hundreds of locations – can quickly become overwhelming.
Response Center – designed exclusively for restaurant brands – empowers effective, consistent and productive reputation management.
Why is an integration with Response center important?
Between public reviews, private feedback, social comments, and survey responses, your guests are talking – everywhere. But restaurant brands struggle to effectively and consistently manage these digital channels, leading to:
- Missed or delayed responses
- Inconsistent guest experiences
- Declining online star ratings
- Little or no guest recovery
What does the integration with Response center include?
Once a day Zenchef will send a report with the restaurant reviews of the past day to Blackbox intelligence.
How do I set up the integration with Response center?
- Create a Zendesk ticket or send an email to help@zenchef.com and ask the customer success team of Zenchef to set up an automated SQL export for your restaurant.
- Once this has been done, notify Blackbox intelligence of the activation of the integration for your restaurant via support@blackboxintelligence.com.