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Message Center: Filters – Quickly Find and Prioritize Guest Messages

In this article you will find everything you need to know about using the new filters in the Zenchef OS Message Center to sort, prioritize, and never miss an urgent guest message.

 

Summary

  1. How to use Message Center filters in Zenchef OS

  2. Displaying and Managing Message Center Filters

  3. Common issues & FAQs

  4. Support & related articles

 

What you need to know 

  • The Message Center now includes filters for All, Unread, and Important messages.

  • The “Important” filter highlights urgent guest messages, such as reservations with guest comments in the next 3 days.

  • Unread messages from before the feature activation are cleared, so you start with a fresh, accurate unread count.

  • Available for “Manage” and “Grow” pricing tiers.

  • This update helps restaurants respond faster to guest needs and ensures no important messages are missed.

 

1. How to use Message Center filters in Zenchef OS

Easily sort and prioritize guest messages to deliver faster, more attentive service.

To use the new filters: 

  • Log in to Zenchef OS and navigate to the Message Center.

  • At the top of the Message Center, you will see three filter buttons: All, Unread, Important.

  • Click “All” to view every message.

  • Click “Unread” to see only messages you haven’t opened yet.

  • Click “Important” to view urgent messages, such as:
    * Reservations with messages or comments from guests happening in the next 3 days
    * Conversations are ordered from the closest reservation date to the furthest

  • Take action on urgent messages directly from this view to ensure timely guest communication.

 

Tips:

  •  The “Important” filter is designed to help you never miss a time-sensitive guest request.

  • After the feature is activated, your unread count is reset for clarity and ease of use.

 

2. Displaying and Managing Message Center Filters

All filters are accessible directly in your Message Center dashboard for quick navigation.

  • Filters update in real time as new messages arrive or are marked as read.

  • Use filters to streamline your workflow and focus on what matters most—your guests.

 

3. Common issues & FAQs

Commun issues

  • Unread count seems incorrect after activation.
     This is expected, as all previous unread messages are cleared to start fresh.

  • Not seeing urgent messages in “Important”
    Ensure your reservations have guest comments or are within the next 3 days.

 

FAQ

  • How do I reset my unread messages? 
    The unread count is automatically reset when the feature is activated. No manual action is needed.

  • Where can I find messages with guest comments?
    Use the “Important” filter to see all messages with guest comments or urgent reservations.

 

4. Support & Related articles

For further assistance, please contact Zenchef Support through your customer portal or visit our Help Center.

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