What is Oracle Simphony?
https://www.oracle.com/nl/food-beverage/restaurant-pos-systems/simphony-pos/
Oracle’s cloud POS powers the most successful food and beverage venues across the globe, including quick-service chains, stadiums, and theme parks. With more than 200 integrations, offline mode, and 24/7 support, Simphony POS meets your needs with scalable and reliable POS technology. This all-in-one POS system helps your brand optimize its online and in-house operations in real time from any device.
Why is an integration with Oracle Simphony important?
Zenchef and Oracle have integrated to allow restaurateurs to centralize their actions and customer information, freeing up time for their core business.
What does the integration with Oracle Simphony include?
| Feature | Incl. |
|---|---|
| Updates are being synchronized in real time in both directions. | ❌ |
| Restaurant can set up the integration independently. | ❌ |
| Restaurant is able to disable the integration independently. | ❌ |
| All Zenchef reservations of that day are visible on the POS. | ❌ |
| Reservations | |
| Reservations created via Zenchef are synchronized to the POS. | ✅ |
| Reservations created via the POS are synchronized to Zenchef. | ❌ |
| If a walk-in is created in Zenchef, an order is opened in the POS. | ✅ |
| If an order is opened in the POS, a walk-in is created in Zenchef. | ✅ |
| If a reservation is assigned to multiple tables in Zenchef, these tables are also linked in the POS. | ❌ |
| Zenchef reservation notes are visible on the POS. | ✅ |
| If the table assignment for a checked-in reservation is changed on the POS, the table assignment is also changed in Zenchef. | ❌ |
| When a table is opened in the POS and it corresponds to a reservation of the reservation tool within x period, the reservation is checked in and this table is linked to the reservation in the POS. | ❌ |
| A change in the number of persons of the reservation via the POS is synchronized to Zenchef. | ❌ |
| If the reservation is cancelled via the POS, the status of the reservation will also change to ‘cancelled’ on Zenchef. | ❌ |
| Reservation statusses | |
| The restaurant is able to mark the reservation as ‘seated’ via Zenchef. | ✅ |
| The restaurant is able to mark the reservation as ‘seated’ via the POS. | ❌ |
| If a bill has been paid the status of the reservation on Zenchef will change to ‘finished’. | ✅ |
| Synchronization of POS status ‘proforma’ with Zenchef status ‘at the bill’. | ❌ |
| Guest profile | |
| First and last name of the guest are visible on the POS. | ✅ |
| Email address of the guest is visible on the POS. | ❌ |
| Mobile of the guest is visible on the POS. | ❌ |
| Birthday of the guest is visible on the POS. | ❌ |
| Address of the guest is visible on the POS. | ❌ |
| Language of the guest is visible on the POS. | ❌ |
| Guest notes are visible on the POS. | ✅ |
| Allergies are visible on the POS. | ❌ |
| Zenchef tags of the reservation or guest are visible on the POS. | ❌ |
| Experiences are visible on the POS. | ❌ |
| Changes made to the guest profile on the POS are synchronized to Zenchef. | ❌ |
| Financial details | |
| Synchronization of prepayments to POS. | ✅ |
| Synchronization of Zenchef vouchers to POS. | ✅ |
| Synchronization of partner vouchers to POS. | ❌ |
| Billing information is synced from the POS to Zenchef. | ✅ |
| Billing information is synced in real time from the POS to Zenchef. | ✅ |
| Splitted bills are synced from the POS to Zenchef. | ✅ |
| If the bill is reopened on the POS, the reservation in the reservation tool also reopens. | ❌ |
How to properly use the integration with Oracle Simphony?
How do I set up the integration with Oracle Simphony?
Table numbers must be identical on Zenchef and Oracle for the integration to work properly.
Zenchef
You can activate the integration with Oracle in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'POS'. Click on the connect button next to the partner.
Oracle
Reach out to help@zenchef.com to get the proper details to get onboarded.