In this article, you’ll find the steps to create and send an SMS campaign to your customers from your Zenchef dashboard, along with tips to personalize your messages.
Summary
Key Features
Step-by-Step Guide: Creating an SMS Campaign
Common Cases & FAQs
Support & Related Articles
What You Need to Know
Zenchef's Marketing Suite is designed to help restaurant owners optimize their marketing efforts, save time, and increase customer engagement.
The Marketing Suite (which includes SMS and email campaigns) is available as an add-on on the Manage plan, and is included by default in the Grow plan. It is not available on the Reserve plan.
SMS campaigns are subject to an additional fee per message sent, even if you already pay for email marketing campaigns. The cost depends on the number of SMS messages you plan to send, and pricing varies by plan and by country. Once you have created your campaign and selected your audience, the total cost will be displayed before you send it, so you can review the amount before confirming the campaign.
Here is a step-by-step guide to using the SMS campaign feature effectively.
1. Key Features
1. Content Suggestions
Overcome writer’s block with Zenchef’s content suggestion feature. This tool helps you generate relevant and engaging content, allowing you to focus on what you love most: food and hospitality.
2. Segmentation Tools
Zenchef’s segmentation tool lets you easily target specific groups of customers based on your existing data. No need for manual data transfers or third-party services, targeted campaigns are just a few clicks away.
3. Test and Preview
Before sending a campaign, you can preview and test your message to ensure everything looks and works perfectly. Sending a test SMS is mandatory before launching your campaign to ensure its accuracy.
4. Scheduling Ease
Schedule your campaigns in advance to ensure your messages reach your customers at the right time. This is ideal for promoting upcoming events, daily specials, or any other offers.
2. Step-by-Step Guide: Creating an SMS Campaign
In the sidebar, go to Promote > Campaigns > Channels.
At the top right, you’ll find two campaign options: Email and SMS. Select SMS.
Click the + New button and select SMS campaign.
Name Your Campaign and Select Your Audience:
- Choose a name that helps you identify the campaign.
- Select your audience using Zenchef’s segmentation tool for a targeted approach.
Edit Your Campaign
Customize your message and design it to suit your goals.
Need Inspiration?
Use Zenchef’s content suggestions to craft engaging messages effortlessly. For example, special offers, closing periods, and other updates.
Personalize with Variables
Add personalization by including variables such as customer names or other details for a more tailored experience.
Send a Test SMS
Test your campaign by sending a sample SMS to yourself or your team. This ensures everything is perfect before the launch.
Final Check
Review the summary of your campaign and make any necessary adjustments.
Schedule and Send
Once everything is ready, schedule your campaign to send at the perfect time or send it immediately.
3. Common Cases & FAQs
Common Cases
The number of recipients doesn’t match the number of customer profiles I have.
Only customers who have given consent to receive communications are included in your Marketing mailing lists.I can't fit all my text into the message.
SMS messages are limited to 130 characters, including spaces.
FAQs
Can I send an SMS to all my contacts?
No, only customers who have given their consent can receive SMS messages.Can I schedule a campaign for later?
Yes, you can set a specific date and time for the campaign to be sent.Are there any additional costs for sending SMS campaigns?
Yes. SMS campaigns are subject to an additional fee per message sent, even if you already pay for email marketing campaigns. The cost depends on the number of SMS messages you plan to send. Once you have created your campaign and selected your audience, the total cost of the campaign will be displayed before you send it, so you can review the amount before confirming the campaign.
4. Support & Related Articles
Contact our Support Team
For any additional assistance, feel free to reach out to the Zenchef support team via the chatbot available in your dashboard or by visiting our Help Center.