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How do I add a booking to my booking list?

In this article, you’ll learn how to record a reservation in your Zenchef digital notebook when a customer contacts you directly (by phone or in person).


Summary

  1. Record a reservation from the web application
  2. Record a reservation from the iOS and Android apps
  3. Common cases & FAQs
  4. Support & Related articles


What you need to know

If a customer contacts you by phone or asks to book directly at your venue, you can easily and quickly add their reservation manually in your Zenchef account.
It is recommended to do this to ensure your cover stock is always up to date.


1. Record a reservation from the web application

Record a confirmed reservation

  • From your Reservation tab, click the blue icon at the top of your screen.
  • Enter the date of the reservation
  • Then the number of covers
  • The service and the desired arrival time. At this stage, the software will display your restaurant’s expected occupancy.
  • Finally, enter your customer’s contact details. The mandatory fields can be customized in the Manual Reservation tab.
  • Fill in any other fields you find necessary.
  • Save the reservation.
Your customer will receive a confirmation email or SMS (depending on your settings). Table assignment is either automatic or manual (also depending on your settings).

Record a walk-in customer

  • From your Reservation tab, click on the Walk-in Client icon.
  • Enter the number of covers.
  • Table assignment is either automatic or manual (depending on your settings).


2. Record a reservation from the iOS and Android apps

The process is the same as in the web application.
  1. Open the Zenchef app and go to the Reservations tab.
  2. Tap the blue button at the bottom of your screen.
  3. Choose between these three options: a reservation for today, for a future date, or a walk-in customer.
  4. Fill in the information (date, covers, time, customer details).
  5. Save.
Your customer will receive a confirmation email or SMS (depending on your settings).
If you use Zencall, a notification will automatically suggest adding a reservation after an incoming call.


3. Common cases & FAQs

Common cases

  • The customer profile is not suggested. Check the spelling of the entered information, or create a new profile if needed.
  • The time requested by the customer is shown in red. This means the time slot may already be full, or no table is available for this party size. Check your availability. You can still select a full slot and add your customer, but you’ll be warned of a potential overbooking risk.

FAQ

  • Can I add a reservation without customer contact? Yes, you can just enter the number of covers and the time using the Walk-in Client feature. Otherwise, at least a name is required.
  • How do I edit a manual reservation? Go to the reservation in your dedicated tab, then click on it to edit.


4. Support & Related articles

Contact our support team

For further assistance, contact Zenchef support via the Chatbot in your client area or visit our help center.