How do I activate and use the Restaurant PIN?

In this article, you’ll find out what the Restaurant PIN is, how to set it up, and how to use it on a daily basis.

Summary

Set up the Restaurant PIN from the web application
Set up the Restaurant PIN from the iOS app
Common cases & FAQs

What you need to know

The Restaurant PIN allows you to secure certain actions by requiring a code validation. The actions covered include, for example:

Making a reservation above a certain number of guests
Modifying or deleting customer records
Marking a service as fully booked
Charging a customer
Downloading the customer file

💡 The Restaurant PIN feature is included in the Manage and Grow subscription plans.

1. Set up from the web application

Activate the Restaurant PIN

Go to Settings > General & Teams > Team > Staff list
Click on the Restaurant PIN button.
Enable or disable the options you want to secure.
Don’t forget to save your changes at the bottom of the page.

Use the Restaurant PIN

To perform actions protected by this feature, you’ll now need to enter the defined PIN number. For example, if you enabled the Restaurant PIN for “mark as fully booked,” you’ll need to enter the PIN to perform this action.
This applies to all users of your Zenchef account, including those with Manager status.

2. Set up from the iOS app

Open the Zenchef app on your iOS device.
Go to Settings > Reservations > Code manager.
Click on Edit my code manager to set your code.
Enable or disable the options you want to secure.
Save your changes.

3. Common cases & FAQs

Common cases

I forgot the Restaurant PIN .
If you forgot your code, contact Zenchef support to reset it.
The software asks me to enter the Restaurant PIN even though I’m logged in as a Manager.
Yes, the PIN is required for all users of your Zenchef account, including those with Manager status.

FAQ

Can I disable the Restaurant PIN for certain actions? Yes, just disable the corresponding options in the Restaurant PIN settings.