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How do I configure and use the Restaurant PIN?

In this article, you’ll find out what the Restaurant PIN is, how to set it up, and how to use it on a daily basis.

Summary

  1. Configuring the Restaurant PIN
  2. Using the Restaurant PIN
  3. Common Issues & FAQ


What you need to know

The Restaurant PIN feature allows you to restrict certain actions so they can only be carried out when the user inputs the correct PIN. You can choose to protect actions such as:
  • Making a reservation above a certain number of guests
  • Modifying or deleting guest records
  • Marking a service as fully booked
  • Charging a guest
  • Downloading a guest file
The Restaurant PIN (which used to be called Manager code) is, in effect, an authorisation code.
 
💡 The Restaurant PIN feature is included in the Manage and Grow subscription plans. You can configure it in the web app or in the iOS mobile app.
 

1. Configuring the Restaurant PIN

  • Go to Settings > General & Team > Team > Staff list. 

  • Click on the key icon (Restaurant PIN) at the top right.

  • You'll see a list of actions. Enable or disable the actions you want to secure with the PIN.

  • Don’t forget to Save your changes. (When you click Save, you will be asked for the Restaurant PIN.)

You can set/change the Restaurant PIN code itself by clicking on the lock icon (PIN) at the top right.
 

2. Using the Restaurant PIN

To perform actions protected by this feature, you’ll be asked to enter the defined PIN number. For example, if you enabled the Restaurant PIN for “Mark as fully booked,” then all users—including those with Manager status—will need to enter the Restaurant PIN to perform this action.

The only exception to this is if you're connected to Zenchef with a user account that has Lock screen enabled. On a Lock screen account, no one can use the Restaurant PIN. If you have a Manager role, you've already entered your own Staff PIN into the lock screen, so the system knows you are authorised to carry out protected actions. If you have a Member role, please ask a Manager to enter their own Staff PIN in these instances.
 

3. Common Issues & FAQ

Common Issues

  • I forgot the Restaurant PIN — If you forgot your code, contact Zenchef support to reset it.

  • The software asks me to enter the Restaurant PIN even though I’m logged in as a Manager — Yes, the PIN is required for all users of your Zenchef account, including those with Manager status. The exception to this is mentioned above in section 2 (see the Staff PIN help article for more information).

FAQ

  • Can I disable the Restaurant PIN for certain actions?  — Yes, just toggle off the corresponding options in the Restaurant PIN settings. You can protect as many or as few actions as you like; whatever makes the most sense for your business.