This article provides instructions on how to enable or disable the notifications sent to your guests.
Summary
- How to access the guest notifications settings
- How to edit a guest notification
- What is Eco Mode?
- Common Issues and FAQs
What you need to know
It is important to keep your guests informed about their reservations and other key information. The Guest Notifications feature allows you to manage different types of messages related to reservations, takeaway orders, and marketing communications.
With these settings, restaurants can:
- Define which types of notifications are sent to guests
- Select communication channels (Email and SMS)
- Configure sender details for email and SMS
⚠️ SMS notifications are billed separately. The price per SMS depends on your Zenchef subscription.
1. How to access the guest notifications settings
Go to Settings > Reserve > Guest Notifications.
In this section, you can define which emails are sent to your guests.
2. How to edit a guest notification
This feature is available in the Manage and Grow subscriptions.
You can customise the email template to reflect your restaurant's branding and tone of voice. This helps maintain a consistent brand identity, deliver a personalised message, and improve guest engagement.
- Click on the pencil icon (Edit) to view and make the desired changes to the default email.
- Click the blue Test the customised template button to send a test email to yourself.
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Click Create (or Save, if you're editing an existing custom template) to apply your changes.
3. What is Eco Mode?
To help reduce SMS costs, Eco Mode optimises how notifications are sent:
- If an email address is available, only an email will be sent.
- If only a phone number is available, an SMS will be sent.
You can enable Eco Mode by clicking the ECO icon in the notification settings.
4. Common Issues and FAQs
Common Issues
I want to disable SMS notifications to avoid extra charges — Disable SMS notifications (click the X) from the Guest Notifications tab (Settings > Reserve > Guest Notifications).
I want to customise notifications depending on the day or service — This is not currently possible. Notifications are the same for all guests.
FAQs
How can I change the content of notifications? — You can edit the email content from the Guest Notifications tab (Settings > Reserve > Guest Notifications). Note: This feature is available in the Manage and Grow subscriptions. Please contact your account manager for more information.
- My guests aren’t receiving notifications. What should I do? — Make sure notifications are enabled and that the guest’s email address or phone number is entered correctly.