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How to manage guests notifications ?

In this article, you’ll find instructions on how to activate or deactivate notifications sent to your customers.

Summary

  1. Enable and choose the sending method for customer notifications
  2. Specifics of the customer notification feature
  3. Common cases & FAQs
  4. Support & Related articles


What you need to know

It’s essential to keep your customers informed about their reservations and other important related information. The Customer Notification feature lets you manage different types of notifications for various product features, including reservations, takeaway, and marketing communication.
With these settings, restaurants can:
  • Define which types of notifications to send to guests
  • Select communication channels (Email and SMS)
  • Set up sender details for Email and SMS notifications
Note: SMS notifications will be charged. The cost per SMS depends on your Zenchef subscription plan.


1. Enable and choose the sending method for customer notifications

Notification management is available under the following tabs, depending on their purpose:
For each category and each notification, you can choose the appropriate sending method (Email and/or SMS) to communicate effectively with your customers. To do this, simply check/uncheck the box corresponding to the sending method you want to apply, on the line dedicated to each notification (reservation confirmation, reminder, review request, etc.).
You can also personalize the sender details:
  • Edit the sender’s Email address
  • Change the sender’s name for SMS
  • View and be informed about SMS-related costs


2. Specifics of the "customer notifications" feature

Economy Mode

To help you reduce SMS costs, Economy Mode optimizes notification delivery based on the contact information available in the reservation:
  • If the reservation includes an Email address, only an Email notification will be sent.
  • If the reservation only has a phone number, an SMS notification will be sent.
To activate Economy Mode, click on the "ECO" icon available in the notification settings.

Email customization

Restaurants can customize the Email notification template to match their branding and communication style. This enables:
  • Branding personalization
  • Tailored messaging
  • Better interaction with guests


3. Common cases & FAQs

Common cases

  • I want to disable SMS notifications to avoid extra costs. Disable SMS sending from the Customer Notification tab.
  • I want to adapt notifications depending on the day or service. Notifications cannot be differentiated by service. For example: your confirmation Email or SMS will be the same for all customers (whether they booked for lunch, dinner, or the weekend).

FAQs

  • How can I customize the notification content? Email notification content can be customized from the Customer Notification tab. Note: content customization is not included in all subscription plans.
  • Why aren’t my customers receiving notifications? Make sure notifications are enabled in your settings. Also check that the customer’s email or phone number is entered correctly.


4. Support & Related articles

Contact our support team

For further assistance, feel free to contact Zenchef support via the chatbot available in your client area or by visiting our help center.