How to manage guests notifications ?

Purpose and Benefits of the Feature

For restaurants, keeping guests informed about their reservations and other essential information is crucial. This feature enables restaurants to manage different types of notifications across various product features, including reservations, takeaway, and marketing communications.

With these settings, restaurants can:

  • Define the type of notifications they want to send to guests.
  • Select the communication channels (Email and SMS).
  • Configure sender details for both Email and SMS notifications.

Instructions

These settings are available within their respective sections to align with their content:

For each category, restaurants can select the appropriate channels—Email and SMS—to communicate with their guests effectively.

Additionally, restaurants can customize sender details, allowing them to:

  • Modify the sender Email address.
  • Change the SMS sender name.
  • View and be reminded of SMS-related costs.

Functional Specifications

Economy Mode

To help restaurants reduce SMS costs, Economy Mode optimizes notification delivery based on available guest contact information:

  • If the guest's profile includes an email address, only an email notification will be sent.
  • If the profile only contains a phone number, an SMS notification will be sent.

To activate Economy Mode, click on the blue dollar icon in the notification settings.

Customized Email

Restaurants can personalize the email notification template to align with their brand identity and tone of voice. This allows for:

  • Custom branding.
  • Tailored messaging.
  • Improved guest engagement.