5 advantages of collecting verified reviews with Zenchef

After your guests visit, Zenchef allows you to automatically send them a satisfaction questionnaire to gather their reviews on your service. These reviews, qualified as "verified" because only people who have made a reservation and honored it can leave them, allow you to:

  • 1. 👍 better control your online reputation: indeed, some platforms allow anyone to leave reviews on your establishment, and these reviews can be false and can be left by people who have never visited your restaurant. They can harm your online reputation. Zenchef allows you to only publish reviews written by guests who have honored their reservations with you.
  • 2. 👍 gather constructive feedback that allows you to improve the experience for your customers in your establishment or continue the efforts you are already making. Indeed, customers can choose keywords (hearty, delicious, noisy, recommendable) that we suggest to express their opinion about your restaurant. This saves them the trouble of searching for words and saves them time. Furthermore, we calculate the overall average obtained for different categories of the customer experience: service, ambiance, menu, value for money.

Example:

  • 3. 👍 limit negative reviews, because when your guests access the Zenchef satisfaction form, they can leave a public comment and a private comment. We have found that this allows customers to privately share aspects of their experience that did not satisfy them, and publicly share positive comments.
  • 4. 👍 congratulate your teams if the reviews mention excellent service during a meal, or discuss with them if your customers have notified you of any issues.
  • 5. 👍 improve the SEO of your website, because the more reviews you generate, the more you update and refresh the content on your website, which is favorably considered by Google.

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