In this article, you will find everything you need to know about Phone: the problem it solves, how it works, its benefits, and how to configure it.
Summary
- Our findings
- Our solution
- How to set up Phone
- The benefits
- Support & Related Articles
1. Our findings
- The phone is the main booking channel
- 76% of restaurant owners take one out of two bookings by phone
- Noting a reservation made over the phone takes time and can lead to errors in collecting information
- 67% of restaurant owners note the customer's phone number during their booking
Phone is available on all Zenchef plans (Reserve, Manage, Grow)
2. Our solution
With Phone, a patented technology exclusively offered by Zenchef and awarded the Innovation Award at the Food Hotel Tech 2019 exhibition, Zenchef users can connect their phone lines to their digital booking diary. This allows for:
- Automatic display on the Zenchef system of the customer's contact information when they call the restaurant
- Display of the customer's booking history (number of bookings, cancellations, no-shows...) during the call
- History of missed calls
- Automatic entry of the number into the reservation
3. How to set up Phone
To start receiving customer calls with Phone, you'll need to contact your Account Manager to have a phone box installed at your restaurant.
Note: Only one Phone box is available per restaurant.
4. The benefits
- Saves time in entering the reservation as the contact information is automatically entered.
- Customized phone greeting based on the displayed information (e.g., if it's a customer who has had multiple no-shows, the option to not answer...).
- Personalized customer experience (the restaurant already has information about the caller thanks to their customer profile).
- The restaurant owner can listen to voicemail messages directly on their Zenchef system.
5. Support & Related Articles
Contact Our Support Team
For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.