Summary
- Create Takeout Menus and Dishes
- Set Up Takeaway Services and Settings
- Manage Product Stock and Activate Products on Services
- Customize the Takeaway Module
- Install Your New Takeaway Module
- Receive Your Orders
- Common Cases & FAQs
- Support & Related Articles
What you need to know
The Zenchef Takeaway module does not handle VAT for you (for now) and does not issue invoices to your clients. Remember to provide a receipt to your customer. The Zenchef module lets you select and pay for products online, just like a payment terminal.
If you want your customers to pay online when ordering, and haven’t already done so, set up your Stripe account as described here.
Step 1: Create Takeout Menus and Dishes
The first step is to create one or more menus and takeout dishes.
Then follow the tutorial How to add/update your menus and cards?
Once your menus are created, move on to configuring order periods.
Step 2: Set Up Your Takeaway Services and Settings
Check the settings. We strongly recommend enabling "Orders automatic confirmation".
Once you’ve saved your settings, go to Settings > Pay > Takeaway > Schedule
Click "+ New" at the top right.
You can create as many services as you like: Lunch, Dinner, Brunch, etc.
Choose active days, order periods (start and end times), minimum and maximum items per order, and max orders per 15-minute slot.
Set a preparation time if needed for each pickup period.
Enable online payment for orders (strongly recommended).
In advanced settings, close specific slots or customize them (e.g. change max orders per slot).
Save.
Repeat if needed for all your takeout services.
Step 3: Manage Product Stock and Activate Products on Services
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There are two options:
Simple & quick version: To activate all products on all services with unlimited availability (within the limits set in your services), enable "Activate quick configuration (Unlimited availabilities)".
Advanced version: Disable "Activate quick configuration (Unlimited availabilities)". Then, lower on the page, you’ll see each product you created in Step 1.
For each product, click the icon on the right.
Set the days when the product is available.
Select the services where the product is available, and the stock per service if needed.
Save and repeat for each product.
Step 4: Customize the Takeaway Module
Step 5: Install Your New Takeaway Module
If you have a Zensite (Zenchef-built website), a button should have appeared to offer takeout (or will appear within the hour).
If you have a non-Zenchef website, create a new button or tab and link it to the Takeaway link found in the Widget page of your account.
Step 6: Receive Your Orders
the customer’s name
the desired pickup time
order status
item details
payment info (if requested)
7. Common Cases & FAQs
Common Cases
I don’t offer the same menu for takeout as in the restaurant. You can create a menu dedicated to Takeaway, or use your restaurant menu and filter items for takeout.
No slot is available on my Takeaway module. Make sure you created your takeout services in the Takeaway section. These are different from table booking services.
A product is not available for customers to order.
Check Settings > Pay > Takeaway > Stock Management and make sure the product is activated for the relevant service, day, and time period. Also check that there is enough stock available.Customers cannot place an order for a specific time.
Check the service schedule, order periods, preparation time, and maximum number of orders allowed per 15-minute slot.I want to stop taking orders temporarily.
You can close specific time slots or adjust the availability of your Takeaway services from the Schedule settings.
FAQs
Do customers have to pay online? You can choose to enable or disable online payment. If not enabled, customers pay on site.
- Can I limit the number of orders I receive? Yes. You can set a maximum number of orders per 15-minute slot for each Takeaway service.