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How to manage duplicates in my guest file?

Remove duplicate profiles for the same guest that may appear when adding a reservation. Zenchef automatically detects potential duplicate guest profiles so you only have to merge them.

Summary

  1. How to Access Duplicate Profiles
  2. Review and Merge Duplicates
  3. Common Cases & FAQs
  4. Support & Related Articles

What You Need to Know
 

Zenchef automatically detects potential duplicate guest profiles in your guest file (for example, when the same guest is added twice with slightly different information). Reviewing and merging these duplicates helps keep your guest database clean and accurate.

This option is only available on the Zenchef website version.

1. How to Access Duplicate Profiles

  1. Go to Connect > Contacts. 
  2. Among the three buttons at the top of the page, click on Duplicate Management. 
  3. You can also go directly to Manage Duplicates.

2. Review and Merge Duplicates

  1. Review the duplicate guest profiles detected by Zenchef.
  2. Decide whether they should be merged:
    • If they are not duplicates, click Mark as non-duplicate.
    • If they are duplicates, click Merge to combine them into a single profile.

Good to know: All existing reservations linked to the merged profiles will also be merged into the resulting guest profile.

3. Common Cases & FAQs

Common Cases

  • A guest still appears twice even after checking Manage Duplicates.
    Zenchef detects potential duplicates based on matching criteria (such as name, email, or phone number). If two profiles don't share enough matching information, they may not be automatically flagged. In this case, you can review your guest list manually via Contacts.

FAQ

  • Will merging duplicates delete any guest data?
    No. Merging combines the information and reservation history from both profiles into a single, unified guest profile. 
  • How often does Zenchef check for duplicates?
    Zenchef automatically scans for potential duplicates on an ongoing basis. You can check the Manage Duplicates page at any time to review pending suggestions.
  • Can I merge several duplicate profiles at once?
    No, duplicates must be merged one by one. Review and confirm each duplicate pair individually before moving on to the next.

4. Support & Related Articles

Contact Our Support Team
 

For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.