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How to customize the display of the Takeaway order book?

Easily track all incoming orders from one place by customizing how your Takeaway order list is displayed.

Summary

  1. How to Access the Order List
  2. Customize Your Order List
  3. How to Access the Order List on the mobile App
  4. Common Cases & FAQs
  5. Support & Related Articles

What You Need to Know


The Order List displays all your Takeaway orders in one place. You can customize which information is shown, how it's displayed (as text or icon), and in what order, to adapt the view to your screen size and daily workflow.

1. How to Access the Order List

  1. Go to Pay > Shop > Takeaway.
  2. You will see all orders organized by day.
  3. From this list, you can:
    • Filter orders by service or by date.
    • Print the order list by clicking the three dots in the top right corner.

2. Customize Your Order List

Go to Settings > Pay > Takeaway > Order List 

Add elements to your list
Under Items you wish to display on the list and Icons column, choose which fields and icons appear on your Order List. You can also click "Actions" (top right) to define which actions are available when an order is clicked or when its status changes.

Default fields include:

  • Guest name
  • Time
  • Ordered items
  • Status
  • Icons

Choose how elements are displayed
Save space by choosing between:

  • Text
  • Icon

Click on the colored dot (T or icon) next to each element to select its display type.

Examples:

  • Guest comment shown as text (T selected).
  • Order status shown as icon (icon selected).

Change the display order

You can rearrange:

  • The order of fields.
  • The order of icons.

Simply drag and drop the elements to the desired position using the handle icon (⠿) on the left of each block.

 

3. How to Access the Order List on the mobile App

You can also access your Takeaway order list from the ZenchefOS mobile app. Simply go to the dropdown menu to find your list of Takeaway orders.

Please note that the "Customize Your Order List" option is not available from the mobile app. To customize which elements are displayed, their format (text or icon), or their order, you will need to use the web application.

 

4. Common Cases & FAQs

Common Cases

  • I get a warning saying "No action is displayed in this section."
    This means that under Actions, one or more sections (e.g., Contextual Actions to the Status, General Actions) don't have any action assigned. Click the + icon next to the relevant action(s) to add them to the corresponding status.
  • How many elements should I display for my screen size?
    For a 13-inch screen (average size), we recommend displaying up to 8 items max. For a tablet, we recommend up to 6 items max, to keep the list readable.

FAQ

  • Can I customize the Order List differently for each service?
    The Order List display settings apply globally to your Takeaway order book, not per service.
  • Where can I preview my changes before saving?
    Use the List preview section at the bottom of the page to see exactly how your Order List will look with the current configuration.

5. Support & Related Articles
 

Contact Our Support Team


For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.