From your Click & Collect settings, you can adjust the list of actions for your orders HERE.

You can add the actions you want to activate using the plus icon, or remove them using the minus icon.

The different actions

Actions related to reservation statuses

ICON	STATUS/ACTION	NOTE
	Confirmed	This action will be necessary if you manually confirm your orders.
	Cancelled
	Arrived	This action is useful for identifying a client who has arrived but has not yet picked up their order.
	No show	This action is useful for identifying a client who did not show up at the restaurant without cancelling their order. It will automatically set the customer record as "already no show".
	Waiting inside	This action is useful for identifying a client whose order is not yet ready.
	Finished	This action is useful for identifying a client's departure after picking up the order.

Available actions according to reservation statuses

ICON	ACTION	NOTE
	Refund prepayment	Action available if a prepayment has been made on the reservation.

General actions

ICON	ACTION	NOTE
	Call customer	Action available only if you use the smartphone application.
	Create/link to a customer record	Action available only for walk-in reservations.
	View customer record

For further help, contact Zenchef Support via your client portal or visit our Help Center.