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Why and how to provide administrative information for your company ?

As a restaurant, it's important that your business complies with legal requirements for online transparency. That's why Zenchef asks you to provide specific administrative and legal information in your account.

Summary

  1. Why Is This Mandatory?
  2. How to Provide This Information via Zenchef
  3. What Information Is Requested
  4. Common Cases & FAQs
  5. Support & Related Articles

What You Need to Know


Current regulations require restaurants to display their identification details on their website or in the terms and conditions of their digital services. Providing this information via Zenchef ensures transparency for your guests and helps you avoid legal issues.

1. Why Is This Mandatory?

Current regulations require restaurants to display their identification details on their website or in the terms and conditions of their digital services. This ensures transparency for your guests and helps you avoid legal issues.

2. How to Provide This Information via Zenchef

  1. Log in to your Zenchef account.
  2. Go to General & Team > General Information > Legal Details.
  3. Fill in the required fields under the Company and Compliance Contacts sections.
  4. Can't fill in a field (e.g., due to your location)? Enter "not available."
  5. Click Save to confirm your changes.

By entering this information correctly, you ensure your restaurant complies with the law and avoid unnecessary administrative problems.

3. What Information Is Requested

Company
 

This information is used to generate the terms and conditions shared with your guests through online reservations:

  • Company name
  • Email
  • Phone number
  • Company address
  • SIRET number
  • VAT number
  • Company type
  • City of registration
  • Registered capital
  • Solvency capital

Compliance Contacts

  • Website host: Name of the entity hosting your website.
  • Publication director: Name and title of the person responsible for your website's content.
  • Consumer mediator: Email of the consumer mediator that can be contacted in case of a dispute.
  • Data Protection Officer: Name and email of the person responsible for data protection at your company.

4. Common Cases & FAQs

Common Cases

  • I don't have a SIRET number or some of the requested information.
    If a field doesn't apply to your business (for example, due to your country or legal status), enter "not available" instead of leaving it empty.

FAQ

  • What is this information used for?
    It's used to generate the terms and conditions shared with your guests during online reservations, and to comply with transparency regulations for digital services.
  • Do I need to fill in every field?
    Yes, all fields should be completed. If a field doesn't apply to your situation, enter "not available."
  • Who can edit this information?
    Users with access to the General Information settings in your Zenchef account can edit and save changes to your Legal Details.

5. Support & Related Articles


Contact Our Support Team


For further assistance, contact Zenchef Support via the Chatbot, email us at help@zenchef.com, or visit our Help Center.