How to contact Zenchef assistance ?

Do you have questions about the settings or need technical assistance? We are available from Monday to Friday from 9am to 7pm.

1. For a quick response within an hour, you can contact us directly via our instant messaging service. Zenny, our virtual assistant, will assist you initially. If Zenny cannot resolve your issue, you will be transferred to a live agent. The instant messaging system is available on :

- Web application (app.zenchef.com): at the bottom right of the page via the icon  in your Zenchef space, and on our help center.
- iOS  and Androïd application: from the settings, click on the "support" button.

2. You can also send your request to help@zenchef.com (response within 24 hours).

Please provide as many details as possible in your request:

- Which establishment you are contacting us about.
- On which platform you need assistance (Webapp via Chrome - Android or iOS on tablet or smartphone).
- Remember to include screenshots in case of a technical issue. This will greatly help us accelerate the resolution.

3. For phone assistance, here are our lines:

- 🇫🇷: +33 1 76 35 01 23 from 10 AM to 1 PM and from 2 PM to 7 PM
- 🇧🇪: +32 2 887 32 53 from 9:30 AM to 12 PM and from 2 PM to 5:30 PM
- 🇳🇱: +31 85 799 0173 from 9:30 AM to 12 PM and from 2 PM to 5:30 PM

To avoid long waiting times, please prioritize first contact via our instant messaging service. Zenny, our virtual assistant, will transfer you directly to our support team if necessary!

We are here to help you and we appreciate mutual respect in our interactions.

Thank you for your understanding and cooperation!