Do you have questions about the settings or need technical assistance? Here is how you can contact our Zenchef assistance team:
1. Our instant messaging service "Zenny"
Our virtual assistant Zenny is available directly from your Zenchef account to answer your questions and assist you.
If your request requires assistance from our Support team, Zenny can forward it to an advisor. The conversation will then continue by email: our team will reply to the email address associated with your request.
Our advisors are available:
- Monday to Friday: 9:00 am to 7:00 pm
- Saturday and Sunday: 10:00 am to 6:00 pm
Once your request has been forwarded, you don’t need to stay connected to the chat: our team will get back to you directly by email.
The instant messaging system is accessible from :
- Web application (app.zenchef.com): at the top right of the page via the "?" icon in your Zenchef account, and on our help center.
- iOS and Android application: from the settings, click on the "Help Center" slide section, and "Start a conversation".
2. On WhatsApp
Our WhatsApp support is temporarily unavailable.
In the meantime, you can contact us via Zenny, our virtual assistant available from your Zenchef account, or through our contact form.
We’ll update this page as soon as WhatsApp support becomes available again.
3. Our Help center Form
You can also send your request from our help center on our webform.
Our email team, available every day from 9 a.m. to 7 p.m., will respond to you within 24 to 48 hours.
Please provide as many details as possible in your request:
- On which platform you need assistance (Webapp via Chrome - Android or iOS on tablet or smartphone).
- Remember to include screenshots in case of a technical issue. This will greatly help us accelerate the resolution.
4. By phone
For telephone assistance, contact us Monday to Friday :
🇫🇷 +33 1 76 35 01 23 from 9 AM to 7 PM
🇧🇪 +32 2 887 32 53 from 9 AM to 12 PM and from 1 PM to 5 PM
🇳🇱 +31 85 799 0173 from 9 AM to 5:30 PM
🇩🇪 +49 30 46691048 from 9 AM to 7 PM
To avoid long waiting times, please prioritize first contact via our instant messaging service.
Zenny, our virtual assistant, will transfer you directly to our support team if necessary!
We are here to help you, and we appreciate mutual respect in our interactions.
Thank you for your understanding and cooperation!