Would you like your guests to receive an automatic reconfirmation of their booking? Follow these steps to enable it for a specific service, such as lunch or dinner.
Step 1: Go to the correct settings
-
In your Zenchef back office, go to Settings.
-
Click on Reservations.
-
Go to Services.
-
Click the service for which you want to enable automatic reconfirmation (e.g. Dinner).
Step 2: Open the reconfirmation settings
-
Scroll down to Reconfirmation Settings.
-
Click to open the options.
1. Standard Automatic Mode
-
Enable Standard Automatic Mode.
-
Activate: Send automatic reconfirmation requests.
-
Set when the request should be sent:
-
Choose the number of days in advance.
-
Select the reference point: the service (e.g. dinner time) or the reservation (booking time).
-
2. Advanced Automatic Mode (optional, for more control)
Can be used together with the standard mode.
-
Enable Advanced Automatic Mode.
-
Choose which reservations this applies to:
-
"For reservations made earlier than X days".
-
Select the reference point: service or reservation.
-
-
Set when the request should be sent:
-
Choose the number of days in advance.
-
Select the reference point again: service or reservation.
-