Search

How to handle it when one of my services is different from the rest of the week?

In this article, you will learn how to configure services with specific booking hours for certain days of the week. For example, if you close at 9:00 PM on weekdays but want your customers to be able to book until 10:00 PM on Friday and Saturday nights.

 

Table of Contents:

  1. Configuring specific hours for certain days from the web application.
  2. Configuring specific hours for certain days from the iOS Zenchef application.
  3. Common Cases & FAQ
  4. Related Articles & Support


What You Need to Know

You can modify your service settings even if you have existing reservations. This will not cancel them. However, they may be moved to an "Out of Service" tab in your reservation list.

1. Configuring specific hours for certain days from a computer.

To customize your booking hours, create a dedicated service for the concerned days.

  • Log in to your Zenchef account, then click on Settings and then on Service & Reservations. Select the Services tab.
  • Click on your dinner service to modify it.
  • Then uncheck the weekend days. This limits the standard dinner service to weekdays.
  • Save at the bottom of the page. You now have a Weekday Dinner service.
  • You now need to create a second specific service for weekend nights. Go back to the Services tab.
  • You can now add a new service or duplicate an existing one.
  • Give your new service a specific name (e.g., "Weekend Dinner").
  • Uncheck the days not covered by this new service (Sunday - Thursday). Set the desired booking hours (e.g., 6:30 PM - 10:00 PM).
  • Modify other service booking settings as needed, then save.

You now have two different services:

  • A "Weekday Dinner" service active from Sunday to Thursday.

  • A "Weekend Dinner" service active on Friday and Saturday.

 

2. Configuring specific hours for certain days from the ZenchefOS application.

You can modify your services directly from your ZenchefOS application.

  • Log in to your Zenchef application.
  • Click on the drop-down menu at the top left of the screen. In Settings, select Reservations, then Service Types.
  • Click on your dinner service to modify it.
  • Then uncheck the weekend days. This limits the standard dinner service to weekdays.
  • Save at the bottom of the page. You now have a Weekday Dinner service.
  • You now need to create a second specific service for weekend nights. Go back to the Services tab.
  • You can now add a new service or duplicate an existing one.
  • Give your new service a specific name (e.g., "Weekend Dinner"). Uncheck the days not covered by this new service (Sunday - Thursday).
  • Set the desired booking hours (e.g., 6:30 PM - 10:00 PM).
  • Modify other service booking settings as needed, then save.

 

3. Common Cases & FAQ

Common Cases:

  • Service modifications are not reflected on Google.
    Allow a few hours for Google Reserve to apply your new settings.

  • Bookings do not open at the desired times.
    Check that you do not have other active settings (such as service exceptions or experiences) that may conflict with your new services.

FAQ

  • How can I change booking hours for a specific period?
    To temporarily change booking hours for a given period, create a Service Exception.
  • Where can I manage the opening hours displayed on my Zenchef website?
    The opening hours visible on your site can be modified in the General Information section of your settings.

 

4. Support & Related Articles

Contact Our Support Team

For additional assistance, please contact Zenchef support via the chatbot available in your customer space or by visiting our help center.