Lightspeed L-Series

What is Lightspeed?

https://www.lightspeedhq.com/

The POS system for local entrepreneurs with big ambitions. Try Lightspeed for free. Run your business with a POS system that thinks with you.

• Fast, intuitive platform: Innovative multilocation tools, integrations and reports configured for your unique business—all in one easy-to-use system.
• Industry-leading insights: Performance-boosting insights so you know what to do next. Real-time reporting and visibility across your entire operation.
• Personalized support: Whiteglove onboarding and support from industry experts who know what it takes to succeed in your market.

Why is an integration with Lightspeed important?

Zenchef and Lightspeed have integrated to allow restaurateurs to centralize their actions and customer information, freeing up time for their core business.

What does the integration with Lightspeed include?

• Sending reservations from Zenchef to Lightspeed.
• Updating reservation statuses in both directions.
• Synchronizing reservation assignments on the floor plan.
• Retrieval of billing information, saving the average spent on the profile of the guest in Zenchef.

How to properly use the integration with Lightspeed?

Lightspeed

After setting up the integration Lightspeed will be able to retrieve and display your Zenchef reservations.

Guest is seated at their table:

• Select the 'extra' and 'reservation' button on Lightspeed.
• Mark the preferred reservation as seated via the reservation list of Lightspeed.
• The status of the reservation on Zenchef will change from 'confirmed' to 'seated'.

You can change the table assignment of a reservation on Lightspeed but this must be done before marking the reservation as seated.

Guest is ready to order food and drinks:

• Open the table to on which the reservation has been assigned (green color of the table will show that a reservation has been seated to the table).
• Open a order for the guest and add the preferred food and drinks. The name of the guest will be displayed in the left bottom corner.

Guest is ready to pay:

• Open the table to on which the reservation has been assigned
• Submit a payment for the order.
• The status of the reservation on Zenchef will change from 'seated' to 'finished'.
• The details of the order will be saved on the reservation and an average spent will be saved on the guest profile in Zenchef.

Disclaimer

• The integration between Lightspeed and Zenchef can only work if the floor plan is identical on both applications: the tables must have the same descriptions.
• Walk-in reservations are not synced.
• Vouchers and prepayments are not synced.
• Changes made for the guest profile on Lightspeed will not be synced to Zenchef.

• If a reservation is marked as seated via Zenchef the status of the reservation on Lightspeed will change from 'confirmed' to 'seated'. The reservation will not be visible on the table plan of Lightspeed (table with green color).

  -> Reservations must be marked as ‘seated’ via Lightspeed.

• If a reservation is cancelled via Lightspeed, the status of the reservation on Zenchef will not change to ‘cancelled’.

  -> Reservations must be cancelled via Zenchef.

How do I set up the integration with Lightspeed?

Zenchef

1. You can activate the integration with Lightspeed in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'Point of sales'. Click on the connect button next to the partner.
2. Enter your Lightspeed login details then click on "Connect".
3. If necessary, choose the establishment to be connected from the drop-down list.

FAQ

Billing details and average spent is not forwarded from Lightspeed.

To ensure that the bill detail is forwarded from Lightspeed to Zenchef and that Zenchef can calculate an average spent for the guest based on that, it is mandatory that reservations are marked as seated in Lightspeed and that you also close the bill for the reservation through Lightspeed. You are not allowed to change these statuses in Zenchef.