In this article, you will find everything you need to understand and manage the AI Tagging feature in Zenchef, including how tags are assigned, how to recognise them, how to turn the feature off, and how to manage them.
Summary
How AI Tagging works
Managing the AI Tagging setting
Troubleshooting & FAQs
What you need to know
Auto-Tags is on by default for all Grow plan accounts, no setup required.
Tags are assigned based on the comment left by the guest at the time of booking, not from other guest profile data.
Tags added automatically by AI Tagging have a distinct visual appearance so you can tell them apart from tags added manually by your team.
Every automatically assigned tag is recorded in the reservation history tab.
Automatically assigned tags can always be reviewed and removed by your team.
The setting can be turned off in web Settings at any time.
This option is only available on the website version and not on the iOS and Android app.
1. How AI Tagging works
AI Tagging reads each new reservation’s guest comment and applies relevant tags automatically, no action needed from your team.
When a guest makes a reservation and leaves a comment (for example, “one guest has a nut allergy” or “we’re celebrating a birthday”), Zenchef reads that comment and instantly applies the matching Allergy or Event Type tags to the reservation. This happens automatically for every new reservation where a guest comment is present. If no comment was submitted, no tags are assigned.
How automatically assigned tags look:
Tags added by AI Tagging have a distinct visual style in the reservations view, so your team can immediately see which tags were applied automatically and which were added manually.
Reviewing and removing tags:
Open a reservation from your Front of House view.
Check the tags in the reservation details panel. Tags added by AI Tagging are visually distinguished
To remove a tag, click the "×" next to it.
The change is saved automatically.
2. Managing the AI Tagging setting
Auto-Tags is on by default. If you would prefer to manage tags manually, you can turn it off at any time.
To turn off Auto-Tags:
Toggle off Auto-Tags
Click Save
To turn it back on, follow the same steps and toggle it back on. Auto-Tags will resume for all new reservations from that point.
Note: The setting is managed on web. Auto-assigned tags are visible on web and mobile.
3. Common Issues & FAQs
Common Issues
Tags are appearing on bookings unexpectedly: Auto-Tags is on by default. If you prefer to manage tags manually, go to Settings > Operations > Tags and toggle Auto-Tags off.
An incorrect tag was assigned: AI Tagging reads the guest’s comment and may occasionally misinterpret phrasing. You can remove any incorrectly assigned tag manually from the reservation detail view.
FAQ
Is Auto-Tags on by default? Yes — it is active by default for all Grow plan accounts. You can turn it off in Settings > Operations > Tags at any time.
What information does Zenchef use to assign tags? Only the free-text comment left by the guest during the booking process. Other guest profile data is not used.
Which tags are assigned automatically? Currently: Allergy tags and Event Type tags. All other tag types remain manual.
How can I tell which tags were added by AI Tagging vs. added manually? Tags added by AI Tagging have a distinct visual style in the booking view. You can also check the reservation history tab for a full log.
Are my existing bookings tagged retroactively? No — Auto-Tags applies only to new bookings created after the feature became active.
What if a guest didn’t leave a comment? If no reservation comment was submitted, no tags will be assigned automatically for that reservation.
4. Support & Related Articles
Contact Our Support Team
For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.
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