In this article, you will find everything you need to know about Gift Card Sale Alerts: what it is, how to activate it, and how it works for you and your team.
Summary
- What is Gift Card Sale Alerts and why use it?
- How to activate Gift Card Sale Alerts
- Troubleshooting & FAQs
- Support & Related Articles
What you need to know
Gift card sales have always been visible in the Gift Card List, but until now, your team had no way to know a sale had happened without checking manually. Gift Card Sale Alerts change that: the moment a guest purchases a gift card, you receive an instant notification with the amount, code, and buyer's name, via email and browser notification.
This setting is enabled by default.
1. What is Gift Card Sale Alerts and why use it?
Stay informed in real time, without having to check the Gift Card List manually.
Each time a guest purchases a gift card, your team receives an instant notification containing:
- Gift card amount
- Gift card code
- Buyer's name
This allows your team to stay on top of gift card sales as they happen, whether to follow up with the buyer, prepare for redemption, or simply keep track of your gift card revenue in real time.
2. How to Activate Gift Card Sale Alerts
The setting is already on by default, no action is needed to start receiving alerts.
To adjust your notification preferences, go to General and Team > Notifications > Reserve & Pay, then locate the Gift Cards section. From there, you can manage the "Gift cards sold" notification, including which channels (email, browser notification) are enabled.
3. Troubleshooting & FAQs
Common issues
- I'm not receiving alerts — Check that "Gift cards sold" is enabled in General and Team > Notifications > Reserve & Pay, under the Gift Cards section.
- The alert is in the wrong language — Update your language preference in Settings > Account.
FAQ
- Which channels are available? — Alerts can be sent via email and browser notification. Each channel can be enabled or disabled independently.
- What information is included in the alert? — The gift card amount, the gift card code, and the buyer's name.
- Does this alert fire on sale or on redemption? — Alerts are triggered only when a gift card is purchased. Redemptions are tracked separately, in the gift card dashboard section.
4. Support & Related Articles
Contact Our Support Team
For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.
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