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Add-ons — activate extra Zenchef tools yourself

In this article, you will find everything you need to know about Add-ons: what it is, how to activate an add-on, and what happens once you do.
 

Summary

  1. What is Add-ons and why use it?
  2. How to activate an add-on
  3. Troubleshooting & FAQ


:ampoule: What you need to know

Add-ons is where you find the Zenchef tools that are not already in your plan. You see what each one does and its price, you confirm, and you use it straight away. Your plan, your invoices and your payment method do not change. You no longer need to contact anyone at Zenchef to add a tool.
 

1. What is Add-ons and why use it?

Add the tools you need, when you need them, without waiting for an appointment.

Adding a tool to your Zenchef account used to mean asking for it and waiting for a call back. With Add-ons, you decide. Each add-on shows its category (Connect, Reserve, Promote or Pay), what it does for you and your guests, and its price.

Available add-ons:

  • AI Concierge — answers your phone 24/7 and takes reservations directly in Zenchef. Available for restaurants in France and Belgium.
  • Credit Card Hold — asks guests for their card details to secure a reservation and protect you from no-shows. Not available in the Netherlands.
  • QR Check-in — guests receive a QR code with their confirmation, and your team checks them in with one scan in the Zenchef app
  • Facebook & Instagram — adds a Reserve button to your Facebook and Instagram pages, so followers can book a table in a few taps
  • Marketing Suite — email campaigns to bring your guests back to the table
  • Automatic SMS — when a call goes unanswered, the caller receives an SMS with a booking link. Requires Phone to be active on your account.

An add-on you already have is marked with a green check. An add-on that cannot be added to your account is marked Unavailable.
 

2. How to activate an add-on

Three steps from your profile.

Only your restaurant's account manager can activate an add-on (users with Owner, Settings or Billing access). Other users can open an add-on's details, but Confirm and pay is disabled.

  1. Open Add-ons in your profile.
  2. Click Discover on the add-on you want. You see what it includes and its price, excluding tax, for your billing cycle.
  3. Click Confirm and pay. The add-on is active right away. You may need to refresh the page before it appears in your menu.

If you change your mind, cancel within 14 days of activating and you are fully refunded.

EN - Confirm and pay.png

Once active, click Start guided tour on the add-on to learn how to use it.
 

3. Troubleshooting & FAQ

Common Issues 
  • I paid but I cannot see the add-on — Refresh the page. Activation is immediate and you do not need to log out, but the page sometimes needs a reload.
  • Confirm and pay is greyed out — Only account managers can buy add-ons. Ask the account manager of your restaurant to activate it.
  • An add-on is marked Unavailable — It cannot be added to your account as it is today. Click Upgrade plan or Contact us on the add-on and our team gets back to you with the options.
  • My payment did not go through — Nothing was charged and nothing was activated. Try again from the same window. If it fails again, contact Support with the message you saw.
  • I cannot find Add-ons in my profile — Add-ons is not available for some account types. Contact your Zenchef advisor.
FAQ 
  • Do I need to contact my Zenchef advisor to activate an add-on? — No. You decide and you confirm, on your own.
  • Are the prices shown with tax included? — No. Prices in Add-ons exclude tax.
  • Can I cancel if I change my mind? — Yes. Cancel within 14 days and you are fully refunded. After 14 days, contact Zenchef Support or your Zenchef advisor.
  • Will this change my invoice or payment method? — No. The add-on is added to your existing subscription.

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