What is Fullwhere?
Fullwhere is a communication hub for restaurants. It brings together customer reviews, including Zenchef reviews, social media messages, email, WhatsApp and contact form enquiries in one place, so teams can manage their customer interactions from a single platform.
Why is an integration with Fullwhere important?
The Zenchef integration helps restaurants manage their reviews and brings reservation history into their customer conversations. This gives teams useful context when replying: for example, when a guest sends an email, the restaurant can see that they have already visited several times, thanks to the reservation data from Zenchef.
What does the integration with Fullwhere include?
- Zenchef review management: restaurants can read and reply to their Zenchef reviews directly from Fullwhere, set up alerts and analyse customer feedback.
- Customer context: Zenchef customer reservation data is available in Fullwhere to help teams understand a guest’s history when handling an enquiry.
In the next few weeks, we plan to introduce a new module enabling automatic reservation booking through conversations on channels such as WhatsApp and Facebook Messenger, via the Fullwhere × Zenchef integration.
How do I set up the integration with Fullwhere?
You can activate the integration with Fullwhere in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'Reservation services'.
On activation an email with the details of the restaurant will be sent to Fullwhere so the partner can set up the integration on their end.