Before sending a campaign, Zenchef checks its content to detect suspicious elements. If your campaign is flagged, it will be blocked and won't be sent until it's reviewed.
Summary
- Why Was My Campaign Blocked?
- How to Unblock My Campaign
- Common Cases & FAQs
- Support & Related Articles
What You Need to Know
Before sending any campaign, Zenchef automatically checks its content to detect suspicious elements that look like scams (e.g., password reset requests, suspicious attachments, or links). If any of these elements are detected, the campaign is automatically blocked and cannot be sent, as a security measure to protect you and your guests.
1. Why Was My Campaign Blocked?
Your campaign may be blocked if it contains elements commonly associated with scams or phishing attempts, such as:
- Requests to reset a password
- Suspicious attachments
- Suspicious or untrusted links
This automatic check helps prevent fraudulent content from being sent to your guests and protects your restaurant's reputation.
2. How to Unblock My Campaign
If you believe your campaign is not a scam and was blocked by mistake:
- Contact our support team at help@zenchef.com or your account manager.
- They will review your campaign's content.
- Once verified, they will unblock it so it can be sent.
3. Common Cases & FAQs
Common Cases
-
My campaign was blocked but it's a legitimate message.
This can happen if your content includes words, links, or attachments that resemble common scam patterns. Contact support at help@zenchef.com or your account manager to have it manually reviewed and unblocked.
FAQ
-
Can I edit my campaign to avoid it being blocked again?
Yes, removing or replacing suspicious elements (such as unclear links or unexpected attachments) reduces the chances of your campaign being flagged in the future. -
Does Zenchef check my contact list too?
Yes. Zenchef automatically checks for invalid email addresses, incorrect phone numbers, and duplicates when importing contacts, only valid contacts are imported into your list. -
Can I import any contact into my campaign?
No. Under data protection regulations, you should only import contacts who have explicitly consented to receive marketing communications from your restaurant.
4. Support & Related Articles
Contact Our Support Team
For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.