What is HeyLuna?
HeyLuna is a Dutch AI agency based in Utrecht that builds AI voice agents for hospitality. Our agent, Luna, answers the restaurant's phone with a natural-sounding voice, understands what the guest is asking for, and handles it from start to finish — no menus, no keypad options, no hold music.
For a restaurant, Luna works like a digital host. She picks up every call, takes reservations, changes and cancels them, and notes allergies, birthdays and other requests. Questions she is not meant to answer are passed to the team, so guests are never left stuck with a machine.
Each agent is set up per restaurant: its own voice, greeting, opening hours, house rules and frequently asked questions. HeyLuna builds and maintains it, so the restaurant does not have to configure or babysit anything. We work with restaurants and other hospitality businesses across the Benelux, and our team is reachable when something needs adjusting.
Why is an integration with HeyLuna important?
A restaurant phone rings at the worst moments: mid-service, when the team is at the pass, or long after closing. Calls that go unanswered are covers that never arrive. Calls that are answered pull staff away from the guests already in the room.
With the HeyLuna integration, those calls are handled without anyone reaching for the phone:
- No missed bookings: Luna answers every call, during service, in the evening and at weekends.
- Straight into Zenchef: She reads live availability from Zenchef and writes the reservation directly into the restaurant's Zenchef environment. No notepad, no double entry, no typing up bookings after service.
- Fewer mistakes: Times, party sizes and guest notes are captured as the guest says them, not from memory an hour later.
- Time back for the team: Staff stay on the floor, with the guests who are actually in the restaurant.
- Guests in their own language: Luna speaks Dutch, English, French and German, so international guests are served properly.
- Zenchef stays the single source of truth: Everything Luna does happens inside the restaurant's existing Zenchef setup, so the host stand, the floor plan and the reports all stay correct.
What does the integration with HeyLuna include?
Once the integration is active, Luna can do the following in Zenchef, live during the call:
- Check availability: for a given date and party size, and offer nearby times when the requested slot is not free.
- Create a reservation: including the guest's name, phone number and a comment such as an allergy, a birthday or a high chair.
- Find an existing reservation: by the guest's phone number.
- Modify a reservation: date, time, party size, guest name or the comment on the booking.
- Cancel a reservation: after the guest has confirmed.
Every booking Luna makes is marked with HeyLuna as the source, so the restaurant can see at a glance which reservations came in by phone through the AI agent.
Alongside the integration, HeyLuna sets up and maintains the rest of the experience: the greeting, the opening hours and FAQs, what happens with calls that are not about reservations, and how and when a call is handed over to a member of staff. Adjustments are made by our team, usually within a day.
Disclaimer
- Availability rules stay with Zenchef: Luna can only book within the availability, shift and party-size rules configured in Zenchef. She does not override closures, maximum covers or blocked tables.
- Reservations with prepayment or an offer are not handled by the voice agent. In those cases Luna refers the guest to the restaurant or to the online booking widget.
- A phone number is required. Reservations are found and modified by the guest's phone number, so a guest calling from a withheld number is asked to provide one.
- The agent is disclosed as digital. Luna states at the start of the call that she is a digital assistant.
- Speech recognition is not perfect. Names in particular can be misheard. Luna reads them back for confirmation, but an occasional misspelling is possible.
- HeyLuna is a separate service. The restaurant has an agreement with HeyLuna for the voice agent and its telephony. Zenchef provides the reservation platform and the integration.
- Data processing. Call data and guest details are processed by HeyLuna under a processing agreement with the restaurant, in line with the GDPR.
How do I set up the integration with HeyLuna?
- Get in touch with HeyLuna at info@heyluna.nl or via heyluna.nl. We go through how you want calls handled: greeting, opening hours, frequently asked questions, and when a call should reach a member of staff.
- Activate HeyLuna in Zenchef. In your Zenchef account, go to Settings → Integrations → Reserve & Pay → Overview, find the HeyLuna tile and click Install. This gives HeyLuna access to your availability and reservations.
- HeyLuna builds your agent with your restaurant's details and connects it to your Zenchef environment. You do not need to configure anything yourself.
- Point your phone number to Luna. Either forward your number completely, or have Luna pick up only when nobody in the restaurant answers.
- Test together. We run test calls with you — a booking, a change and a cancellation — and you check each one in your Zenchef back office.
- Go live. From that moment every call is answered, and reservations appear in Zenchef as they are made. We keep monitoring the calls in the first weeks and fine-tune the agent where needed.
Curious how it sounds? Check www.heyluna.nl or ask HeyLuna for a live demo call on your own restaurant's details, so you can hear the agent take a booking before you decide.