What is Bookboost?
Bookboost is the hospitality experience platform built for hotels, hotel groups, hostels, and serviced apartments. Through our Customer Data Platform, we connect PMS, OTAs, back-office systems and guest-facing systems into one living guest profile, then power that with a multi-channel CRM, unified inbox, guest app, and AI-assisted messaging, turning fragmented guest data into more personal service and higher direct revenue.
Why is an integration with Bookboost important?
Restaurant activity becomes part of the same guest relationship as the hotel stay. If a guest dines at one of a group's restaurants and later books a stay at a different property in that group, the team can see that dining history on the guest's profile and recognize them accordingly. It gives front-of-house and marketing teams a fuller picture of the guest, not just their room booking.
What does the integration with Bookboost include?
It's a one-way sync reservation and guest data flows from Zenchef into Bookboost, nothing is written back. That covers guest details (name, contact info, date of birth, language, address) and reservation details (date/time, party size, table assignment, status, special requests, dietary notes/allergies, booking source). Updates sync in near real-time, typically within minutes, and a one-time historical import of past guests and reservations can be requested when a property first connects. Marketing opt-in/opt-out and VIP or internal tags stay in Zenchef and aren't synced.
Disclaimer
One-way only, so nothing flows back into Zenchef. Building CRM segments or campaign audiences from restaurant activity isn't available yet, dining history shows on the profile, but can't be used as a filter. Marketing consent set in Zenchef isn't synced and needs to be managed separately in Bookboost. Walk-in reservations only sync once linked to a guest profile in Zenchef. If Zenchef doesn't send an exact departure time, Bookboost estimates a standard duration rather than the real table-turn time. Properties should account for dietary and allergy notes being shared with Bookboost as part of the connected profile.
How do I set up the integration with Bookboost?
You can activate the integration with Bookboost in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'Loyalty'. Click on the connect button next to the partner.
On activation an email with the details of the restaurant will be sent to Shyfter so the partner can set up the integration on their end.