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Group Analytics Dashboards

In this article, you will find everything you need to know about Group Analytics Dashboards, part of Multi-venue Hub: what it is, how to access it, and how it works for you.

Summary

  1. What is Group Analytics Dashboards and why use it?
  2. How to access Group Analytics Dashboards
  3. Troubleshooting & FAQs
  4. Support & Related Articles

What you need to know

Group Analytics Dashboards is part of Multi-venue Hub, the single space where you manage your whole group. It replaces the previous group dashboard with a clearer, more reliable view: you filter by restaurant from a simple list instead of typing exact names, and the numbers you see are aggregated consistently across every venue in your group.

⚠️This feature is currently in Beta.

1. What is Group Analytics Dashboards and why use it?

See and compare performance across every restaurant in your group, in one reliable, aggregated view.

Managing several restaurants used to mean checking each one's back office separately, with no easy way to compare them side by side. Group Analytics Dashboards brings that data together in one place, so you can see how your whole group is performing and where each restaurant stands, without jumping between back offices.

Available views:

  • Overview: top-line performance across your whole group (occupancy, covers, no-shows, reviews)
  • Reserve: reservations, occupancy, and floor activity across your restaurants
  • Pay: revenue security and payment performance across your restaurants
  • Connect: guest base and AI Concierge performance across your restaurants
  • Promote: reviews and campaign performance across your restaurants
  • Restaurant filtering: select one, several, or all restaurants from a list, instead of typing exact, case-sensitive names separated by commas

Each restaurant's own back office and its individual dashboard remain exactly as they were: Group Analytics Dashboards adds a group-wide view on top, it doesn't replace anything at restaurant level.

2. How to access Group Analytics Dashboards

Available directly from your group's Multi-venue Hub, no separate setup needed.

Open the group switcher at the top of your back office, select your group, then go to Multi-venue Hub → Analytics.

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From there, you can also open Zenchef Intelligence to ask a question directly about what you're seeing.

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3. Troubleshooting & FAQs

Common Issues

  • A restaurant is missing from the list: Only restaurants that are part of your group and connected to Multi-venue Hub appear. Contact your Zenchef account manager if a restaurant you expect to see is missing.
  • Numbers look different from what I remember on the old group dashboard: This is expected. The old dashboard's filtering and calculations were less reliable.
  • Data seems delayed: Dashboards refresh regularly but are not real-time to the second; if a number still looks wrong after a few minutes, contact Support.

FAQ

  • Can I still access each restaurant's individual dashboard?: Yes, nothing changes at restaurant level.
  • Can I export the data I see?: Check the export option directly on the dashboard; if you don't see one for the view you need, contact Support.

4. Support & Related Articles

Support

For further assistance, please contact Zenchef Support through your customer portal or visit our Help Center.

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