What is Ryyng?
Ryyng is the AI assistant for restaurants. It keeps your restaurant reachable 24/7, in your guest's language, by picking up the calls you miss (when your team is busy or outside opening hours for example). When no one can answer, Ryyng steps in instantly and handles bookings, changes, cancellations and common questions (opening hours, menu, allergens, directions). If a guest hangs up before the conversation starts, Ryyng follows up with them on WhatsApp.
Why is an integration with Ryyng important?
35% of calls to restaurants go unanswered because they come in at the worst possible moments, which means lost revenue you never even see. A guest who reaches voicemail usually calls a competitor within minutes. Ryyng recovers these missed calls, by phone and on WhatsApp, so you can handle 100% of guest requests.
With the Zenchef integration, Ryyng works directly from your booking schedule, with no manual re-entry:
- More bookings: missed calls turn into reservations instead of lost guests, at any time of day.
- Less pressure on your team: no more callbacks, no more juggling service and a ringing phone.
- Reliable availability: Ryyng reads your real-time availability in Zenchef and will never offer a table you don't have.
- Full control: unusual requests are passed on to your team with a notification.
What does the integration with Ryyng include?
- Real-time availability for your restaurant based on the requested date, time and party size. Alternative times are suggested when a slot is taken.
- Bookings created directly in your Zenchef schedule. Guest notes (allergies, preferences) are added to their guest profile.
- Lookup, modification and cancellation of bookings by phone or WhatsApp. Changes are only applied once the guest has confirmed.
- Group requests above your booking limit are passed on to your team instead of being booked automatically.
- Push notifications in your Ryyng app for every booking created, modified or cancelled automatically, and for every request that needs your attention.
Disclaimer
- Ryyng never bypasses your Zenchef rules. Bookings are created without overbooking: your capacity and service settings always take precedence.
- When a request is unclear or can't be handled automatically, Ryyng never makes things up. It tells the guest the restaurant will get back to them, and your team is notified with the guest's details.
- Every booking made through Ryyng carries a “Booked via Ryyng” note in your Zenchef schedule for full clarity.
- Your Ryyng app includes a complete dashboard with your request history and performance insights, such as revenue recovered month over month and your guests' most frequent questions.
- The integration requires an active Ryyng subscription, depending on your plan.
How do I set up the integration with Ryyng?
- Book a quick discovery call at https://ryyng.co/contact and get access to the app.
- Ryyng sets up your phone line and WhatsApp account. You can then fully customize your assistant (opening hours, directions, tone, policies…).
- In your Zenchef account, go to Settings → Partners. Find Ryyng under "Booking services", click "Connect", and you're reachable 24/7.