In this article, you will find how to browse your group's guest list from the Multi-venue Hub and what the group columns show.
Summary
- What is the Guest List in the Multi-venue Hub?
- How to find a guest and open their profile
- Troubleshooting and FAQ
What you need to know
[BETA] Your guest list is already shared by all the restaurants of your group. The Multi-venue Hub shows this same list, with group-level columns. In the Hub, the list is view only: creating, editing, merging or exporting guests stays in each restaurant's back office.
Available with the Grow plan or the Multi-venue add-on.
1. What is the Guest List in the Multi-venue Hub?
The same guests as in your restaurants, with columns that only make sense for a group. Go to Multi-venue Hub > Connect > Contacts. On top of the usual columns (Name, Tags, Phone, Email), you get:
- Total visits in the group: visits summed across all your restaurants
- Last visited venue: the restaurant where the guest came last
- First visit date: the guest's first visit in the group
You can sort the list on each of these columns.
2. How to find a guest and open their profile
- Type a name, phone number or email in the search bar at the top right of the list
- Click the guest
- The guest profile opens with the restaurant selector set to All, so you see bookings and statistics for the whole group. Choose a restaurant in the selector to see only that venue.
3. Troubleshooting and FAQ
Common issues
- I can't see Contacts in the Hub — check that your plan includes the Multi-venue add-on or the Grow plan. Otherwise, contact your account manager.
- I can't edit a guest from the Hub — this is expected. Open the guest from the restaurant's back office to edit them.
FAQ
- Is it a different guest list from my restaurants? No. It is the same shared guest list, with group columns added in the Hub.
- Why does the profile open on "All" in the Hub? In a restaurant, the profile opens on that restaurant by default. In the Hub, it opens on all your venues.