What is inCallio?
inCallio is an AI phone assistant built for restaurants. It picks up every incoming call in a natural human voice, in French or English depending on the caller, and handles the most common requests on its own: booking a table, changing or cancelling a reservation, answering questions about opening hours, menu or access. Calls that need a human (a large group, a private event, a complaint) are passed on to the team with a callback request. The restaurant keeps its phone number: inCallio answers when the team cannot, or all the time, as the restaurant prefers.
Why is an integration with inCallio important?
Without the integration, a phone assistant can only take a message. With it, inCallio sees the restaurant's real availability in Zenchef, service by service and slot by slot, and writes the reservation straight into Zenchef with the guest's name, phone number and party size. No double entry, no overbooking, no reservation lost between a notepad and the booking system: the team sees phone bookings in Zenchef exactly like web bookings, tagged "inCallio".
What does the integration with inCallio include?
- Real-time availability from Zenchef (services, slots, party sizes), read at the moment of the call.
- Creation of reservations in Zenchef, including the guest's comment and language.
- Lookup, modification and cancellation of a guest's reservations, verified against the caller's phone number.
- Reservations tagged "inCallio" in Zenchef, so the team knows where each booking came from.
- Automatic synchronisation: if the team changes or cancels a booking in Zenchef, inCallio's records follow.
- Confirmation to the guest by text message (SMS, or WhatsApp where available), in the language of the call.
- For services that require a deposit or a card imprint, inCallio sends the guest the Zenchef payment link by text message; the payment itself is handled by Zenchef.
Disclaimer
- inCallio never overbooks: it books only slots that Zenchef reports as available, and never uses restaurant-owner overrides.
- inCallio takes no payment by phone. Deposits and card imprints are collected exclusively through Zenchef's payment link.
- inCallio only reads and writes what the reservation needs (guest name, phone, email if given, date, time, party size, comment). Reservation data is kept for 30 days after the reservation date, then deleted; it is never used to train AI models.
- Activating the integration in the Zenchef marketplace is what links the restaurant to inCallio; the restaurant can deactivate it at any time from Zenchef.
- inCallio requires an inCallio subscription; the Zenchef integration is included in all plans.
How do I set up the integration with inCallio?
- Create your inCallio account at dashboard.incallio.ai and choose "Restaurant".
- Activate the integration with inCallio in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'Front of house. Click on the install button next to the partner.
- In inCallio, select Zenchef as your reservation software and enter your Zenchef restaurant ID; inCallio checks the connection immediately.
- Finish the setup (opening hours, a few questions about your restaurant, your phone number) and place a test call. Support: contact@incallio.ai.